Senior Software Engineer

at  Genesys

Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
We have a great new opportunity to join our team as a Sr Software Engineer based in Budapest, Hungary.
Genesys is looking for an experienced and highly motivated Senior Software Engineer to work on an agile team maintaining and developing new features for our Genesys Knowledge product.
The ideal candidate will be results-driven, self-motivated developer with deep knowledge of Java, Spring Framework, Spring Boot, Angular, SQL. The position will require a thorough understanding of software development techniques and working with different stake holders to work on customer reported issues or develop new features.
To be effective the candidate must have excellent communication skills, ability to prioritize customer escalations and partner with customer representatives to investigate issues and provide solutions.

Major Responsibilities / Activities

• Design and Document the Backend module
• Design and Document security, scaling, performance, feature, and user-experience enhancements.
• Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects.
• Maintain the overall deployment flow and release strategy for features and fixes.

Minimum Requirements

• 5+ years of industry experience
• Hands on experience with Java (must have), Spring Framework, Spring Boot, Angular, DevOps CICD tools, relational DBMS (MySQL, Oracle, etc.) non-relational DBMS, Elastic Search cluster management
• Experience of working on complex enterprise level workflow based systems
• Understanding of Windows/Linux Server management, installation and configuration of applications
• Knowledge of multi-tier web applications and technologies such as HTTP, JavaScript, JSON in a service-oriented architecture (SOA) or on-prem deployments
• Ability to use version control systems such as GitHub, Mercurial or Bitbucket
• Ability to use delivery pipeline automation and configuration tools such as Jenkins
• Knowledge of service-oriented architecture (SOA)
• Knowledge of the Software Development Life Cycle (SDLC)
• Effective written and verbal communication skills.
• Preference for candidates who have desktop application development experience.
• #LI-CE1 #LI-Hybrid #LI-Onsite

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
for assistance. Please use the Candidate field in the dropdown menu to ensure a timely response.
This form is designed to assist job seekers who seek reasonable accommodation for the application process. Submissions entered for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Design and Document the Backend module
• Design and Document security, scaling, performance, feature, and user-experience enhancements.
• Assist support engineers with escalated customer issues by reading logs, explaining intended behaviors, and identifying defects.
• Maintain the overall deployment flow and release strategy for features and fixes