Senior Software Engineer

at  Hollstadt Associates

HOLLSTADT OVERVIEW

Hollstadt Consulting is a management and technology consulting firm dedicated to placing professionals at engagements where they will excel. When you work with us, you’ll work with a refreshingly real company led and staffed by seasoned experts who are also down-to-earth, good people. We’re committed to treating you with respect and helping you achieve your career aspirations.
Since 1990, Hollstadt has been a trusted partner to more than 150 domestic and global companies and has successfully completed over 2,000 projects. Our continued growth has created challenging and rewarding opportunities for accomplished IT and Business Consultants. Hollstadt Consulting is an equal opportunity employer including disability/veteran.
Job Description
Designs, modifies, develops, writes and implements software programming applications. Supports and/or installs software applications/operating systems. Participates in the testing process through test review and analysis, test witnessing and certification of software. Familiar with a variety of the field’s concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected. Cisco/Genesys CCaaS and Google CCAI preferred. Cisco CVP and ICM experience required.

Qualifications:

• 5-10 years of experience
• Cisco CVP, CUIC and ICM experience required
• IVR Configuration Training, Required Application Certification
• Call center experience preferred. Required vendor trainings.
• Technical troubleshooting experience
• IVR and call flow experience preferred
• College degree in a related area of study preferred
• Business analysis experience preferred
• Proficient in Microsoft Office Applications (Excel and Visio)
• SQL experience (preferred)
• Strong analytic and problem solving skills

Job Tasks:

• Configure, review and oversee documentation of call flows and interdepartmental documents and communications
• Gather project requirements and configure to continually improve our member experience
• Act as a voice application subject matter expert for the internal team and business partners
• Join support calls with partner and providing sufficient details as needed to resolve issues
• Assist in developing application roadmap and strategy
• Application report gathering and analysis
• Train and mentor team members on application and technical skills.

• Configure, review and oversee documentation of call flows and interdepartmental documents and communications
• Gather project requirements and configure to continually improve our member experience
• Act as a voice application subject matter expert for the internal team and business partners
• Join support calls with partner and providing sufficient details as needed to resolve issues
• Assist in developing application roadmap and strategy
• Application report gathering and analysis
• Train and mentor team members on application and technical skills