Senior Software Engineer - Incident Analysis

at  PagerDuty

PagerDuty empowers teams of all kinds to do the critical work that moves business forward through the PagerDuty Operations Cloud.
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PagerDuty is seeking a full-stack software engineer to join our Incident Analysis team. As a full-stack engineer, you will work with your team to help enhance the incident analysis experience for PagerDuty customers. This is an exciting opportunity to work alongside a high-performing team focused on having a major impact on incident lifecycle management at PagerDuty. The ideal candidate for this role will have strong full-stack experience and a passion for growing their career.
In November 2023, PagerDuty acquired Jeli, the best-in-class platform for incident analysis. With our recent launch of our Enterprise Plan for Incident Management, we’ve integrated Jeli’s core technology into the PagerDuty Platform so customers can leverage every incident as an opportunity to learn and improve.

BASIC QUALIFICATIONS

• You have 6+ years of experience as a full-stack software engineer working on customer-facing applications.
• You are proficient with at least one of the following programming languages and frameworks: Javascript / NodeJS, TypeScript / React, Python, Ruby / Rails, or Java.
• You have experience designing, building, and operating large systems against scalability, availability, and performance requirements.

PREFERRED QUALIFICATIONS

• You have experience deploying and operating services in AWS and Kubernetes.
• You are familiar with agile (Scrum, Kanban, Lean) delivery methodologies.
• You have experience working at a SaaS company larger than 1000 employees and 100M in revenue.
• You have built or consumed GraphQL APIs using Apollo (server / client).
• You have been on-call for services in the past, and are familiar with incident response and / or post incident investigation best practices.
  The base salary range for this position is 139,000 - 207,000 CAD. This role may also be eligible for bonus, commission, equity, and/or benefits.
  Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience.
  Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process.

NOT SURE IF YOU QUALIFY?

Apply anyway! We extend opportunities to a broad array of candidates, including those with diverse workplace experiences and backgrounds. Whether you’re new to the corporate world, returning to work after a gap in employment, or simply looking to take the next step in your career path, we are excited to connect with you.

• You will utilize best practices in software engineering to architect, code, test, and deploy high-quality solutions that meet customer requirements and adhere to internal standards.
• Work closely with product managers, designers, and other stakeholders to gather requirements, prioritize tasks, and deliver features on time and within scope.
• With 20,000+ global customers and growing, you’ll be solving really interesting technical challenges while helping to scale our product to keep up with demand.
• Participate in your team’s on-call rotation, triaging and addressing production issues as they arise.
• Conduct thorough testing and debugging to identify and resolve issues, ensuring the stability and performance of integrated solutions.
• Participate in code reviews, knowledge-sharing sessions, and continuous improvement initiatives to foster a collaborative and innovative team environment.
• Use your analytical skills to clarify questions, share your approach, and collaborate with your team to build and test elegant solutions.