Senior Software Engineer - Retention Solutions

at  Delivery Hero

About the opportunity

We are looking for a Senior Software Engineer (all genders). In our journey to always deliver solutions, we seek a dynamic, innovative individual with a solid technical background and a knack for driving results. This role positions you at the forefront of industry-leading CRM best practices. We focus on crafting optimised communication strategies for our global platforms, creating efficient, automated solutions that enable personalised, timely communications, enhancing the customer experience at every interaction.

• Technical Development for CRM Solutions: Develop and refine our Retention Solutions and Products portfolio, utilising advanced resources such as API integrations, Braze technologies, and Google Cloud functions. You’ll be responsible for developing solutions like GenAI Copywriting Assistant, Dynamic Content Campaigns, Automated Campaign Composer and Sender.
• In-Braze Implementation: Continue the technical development by implementing Dynamic Content campaigns using automation and data languages like JavaScript, Python, HTML, CSS, and Liquid. Utilise App Scripts and Product APIs to enhance the functionality and efficiency of our CRM solutions.
• Innovation & Solution Execution: Engage stakeholders to understand business needs and design innovative technical solutions. Oversee the development, launch, and evaluation of CRM campaign capabilities, ensuring alignment with company and Marketing/Product goals. Provide crucial technological inputs and collaborate with various teams to ensure solution feasibility and alignment.
• Product Partnership: Work closely with the Product team to ensure seamless integration and maintenance of the Braze SDK. A key priority is to reduce silos between departments and align technologies.

What you need to be successful
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Proven ability to explore, design and develop technical solutions.

• You should possess proficiency in programming languages commonly used for automation, frontend development, and CRM solutions, including but not limited to JavaScript and Python. Experience with automation tools such as Google Scripts and Cloud Functions and API usage is essential. Familiarity with templating languages, particularly Liquid, and CRM SaaS technologies, especially Braze, is highly desirable.
• Agile mindset with the ability to handle ambiguity and deliver projects swiftly.
• Excellent English communication skills; other languages are a plus.
• Experience working in international, cross-functional teams.

• Technical Development for CRM Solutions: Develop and refine our Retention Solutions and Products portfolio, utilising advanced resources such as API integrations, Braze technologies, and Google Cloud functions. You’ll be responsible for developing solutions like GenAI Copywriting Assistant, Dynamic Content Campaigns, Automated Campaign Composer and Sender.
• In-Braze Implementation: Continue the technical development by implementing Dynamic Content campaigns using automation and data languages like JavaScript, Python, HTML, CSS, and Liquid. Utilise App Scripts and Product APIs to enhance the functionality and efficiency of our CRM solutions.
• Innovation & Solution Execution: Engage stakeholders to understand business needs and design innovative technical solutions. Oversee the development, launch, and evaluation of CRM campaign capabilities, ensuring alignment with company and Marketing/Product goals. Provide crucial technological inputs and collaborate with various teams to ensure solution feasibility and alignment.
• Product Partnership: Work closely with the Product team to ensure seamless integration and maintenance of the Braze SDK. A key priority is to reduce silos between departments and align technologies