Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experiences at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow.
Do you have a passion for solving problems and understanding what customers need?
Are you interested in working in an evolving space where you bring in new ideas to help your customers transform and innovate their business? As a Solution Consultant, you will listen to the customer to understand their needs and create compelling business solution roadmaps.
Our Solutions Consultants are Presales Specialists who work with the Sales Account Executives on developing identified business opportunities. They are a crucial component in our sales cycles with a solid technical background, together with a strong business acumen.
We are looking for someone, based in Dubai, with experience and passion for selling technology solutions to senior executives. Somebody who has a proven track record of finding creative ways of solving complex problems. An out of the box thinker & dynamic storytelling that can drive customer success and build lasting relationships. As a technical ambassador of Genesys, you will be challenged to Go Big showcasing Genesys continuously evolving and innovative customer experience offering.

Responsibilities

• Showcasing your technical expertise and creative talent by developing and presenting dynamic demonstrations to the executives, stakeholders, and key influencers.
• Understanding your customers’ strategies and help them drive their business using our unique solutions
• Identifying and overcome obstacles of strategic deals in internal discussions and during customer and partners meetings.
• Work with the customer to co-create solutions to bridge the CX gaps.
• Staying ahead of relevant technology trends, competitive analysis and market differentiators through internal training, self-study, and industry-standard certifications.
• Providing feedback to product management about product enhancements that can address customer needs and guide additional value.
• Sharing and learning best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Role requires travel within Middle-East region

Qualifications

• BS degree in Computer Science or Engineering, Business or equivalent industry experience.
• +5 years of relevant professional experience in presales and consulting with proven and strong Customer and Partner focus and credibility.
• Proven technical knowledge covering associated Contact Centre and Customer Relationship Management solutions.
• Solution Consultant is imperative to the success of sales opportunities and requires to have a good understanding and experience of the CX industry, particularly as it relates to contact centres, digital, online and social platforms.
• Demonstrated understanding, expertise and passion for cloud computing technologies, innovation, digital & AI trends.
• Familiarity of Natural Language Understanding (Google, Nuance, Amazon Lex).
• Ability to share and communicate ideas to business sponsors, technical resources and other key internal and external stakeholders with clear, concise and crisp messages.
• Fluent in English and in Arabic.
• Genesys experience is a plus.

If you are the kind of presales consultant who support sales through passion for great CX, innovation and commitment to results and prioritizes progress overstaying in your lane, we’re looking forward to receiving your application.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.

LI-Hybrid #LI-IM1

If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Every year, Genesys orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service™ our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty. Visit
www.genesys.com
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may complete the
Reasonable Accommodations Form
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Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase

• Showcasing your technical expertise and creative talent by developing and presenting dynamic demonstrations to the executives, stakeholders, and key influencers.
• Understanding your customers’ strategies and help them drive their business using our unique solutions
• Identifying and overcome obstacles of strategic deals in internal discussions and during customer and partners meetings.
• Work with the customer to co-create solutions to bridge the CX gaps.
• Staying ahead of relevant technology trends, competitive analysis and market differentiators through internal training, self-study, and industry-standard certifications.
• Providing feedback to product management about product enhancements that can address customer needs and guide additional value.
• Sharing and learning best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
• Role requires travel within Middle-East regio