Senior Solution Team Lead

at  Baseware

Are you ready to take the lead in shaping the future of our Salesforce instance?
Join us at Basware as a Senior Solution Team Lead and play a pivotal role in driving our business forward.
As the Senior Solution Team Lead, you’ll be at the forefront of configuring and optimizing our Salesforce instance to meet the evolving needs of our business. You’ll employ Salesforce best practices, manage delivery timelines, and provide ongoing support to ensure the success of our Salesforce initiatives. If you’re passionate about harnessing the power of Salesforce to drive innovation and streamline processes, we want to hear from you!

• Oversee Basware’s Salesforce instance, including configuration, deployment into production, and maintenance.
• Establish and manage the internal Salesforce support team, including defining roles, recruiting, onboarding, and enabling a high performance team of Salesforce certified SME’s to fit Basware’s Salesforce footprint over time.
• Establish and coordinate third-party support arrangements for ongoing maintenance.
• Manage delivery timelines, escalate issues, and project manage Salesforce-specific projects to ensure successful implementation.
• Provide end-user system training, post-project release support, and assist in developing training and user adoption programs.
• Handle basic administrative functions, including user account maintenance, report generation, internal system audits, and preparation for upgrades.
• Work with stakeholders to establish suitable processes to support administrative, development, and change management activities.
• Creatively and analytically solve problems to optimize Salesforce functionality.
• Possess exceptional verbal and written communication skills to effectively communicate with stakeholders at all levels of the organization.