JOB KNOWLEDGE/SKILLS:

• Experience working with a variety of Data Center technologies – including but not limited to the following areas:
• Experience working with a variety of storage platforms – NetApp, Pure, Rubrik, Nutanix, Dell
• Hands on experience with virtualization technologies - VMWare, AHV, Hyper-V
• Experience with Converged and Hyperconverged platforms – FlexPod, FlashStack, GreenLake
• Hands on experience with a variety of server platforms – Cisco, HPE, Dell
• Experience with Microsoft technologies - Windows Operating systems, Active Directory, Exchange, O365
• Experience with Cloud/AI technologies; O365, Azure, AWS, NVIDIA
• Solid understanding of Data Protection and Business Continuity options and methodologies
• Experience integrating multiple vendor products.
• Excellent customer service skills on phone and in person
• Skilled to liaise with and influence multiple stakeholders in a matrix environment.
• Professional demeanor and good communication skills
• Ability to think and come up with solutions quickly, and accurately
• Excellent written communications skills
• Strong attention-to-detail
• Ability to function as an individual contributor and mentor/leader detached from the corporate environment.

EDUCATION AND EXPERIENCE:

• Certifications in applicable technology preferred
• College degree or applicable work experience
• Two or more years of experience in designing or implementing complex network or systems/storage solutions
• Three or more years of experience in providing pre-sales engineering support

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

LI-KB1

• Provide technical expertise/credibility to account team on designated focus area
• Building strong cross-organizational relationships and effectively influencing across ePlus and customer teams
• Develop solution architecture and detailed line-item configurations/bills of material (BOMs)
• Develop proposal and/or presentation of recommended solutions
• Staying current with Data Center, Cloud and AI technologies and making recommendations for use based on business value
• Leverage the breadth of the ePlus portfolio of Data Center, Cloud and AI products and services
• Assist with technical scoping/review for Statements of Work (SOWs) for assigned accounts
• Function as liaison to end-user customer technical staff regarding solution and implementation specifics
• Function as a liaison between the sales team and professional services organization to vet solution recommendations and to complete technical portions of the SOW, as appropriate
• Function as technical liaison and ePlus ambassador with field OEM sales and technical teams
• Conduct customer presentations on ePlus value proposition and technical solution sets for assigned accounts and focus areas
• Assist sales account managers with overall account planning, as it relates to technical aspects of hardware, software, and services opportunity development
• Assist sales account managers with project management for complex presales engagements
• Complete technical sections for RFP/RFI/RFQ responses for assigned accounts
• Assist account teams with collecting customer business and technical requirements and determining ePlus recommended solution(s)
• Assist sales and services management in identifying candidate solution areas for ePlus development or investment
• Complete training, per development plan, and maintain certifications in accordance with focus area
• Assist Services Director with helping improve procedures and functions
• Ensure appropriate coverage for in-process opportunities while out of office for training, vacation, PTO, etc.
• Participate in regular team meetings
• Complete administrative tasks (expenses, time reporting) in a timely fashion
• Building strong cross-organizational relationships and effectively influencing across ePlus and customer teams.
• Working closely with the other architect teams within ePlus to ensure that security is properly embedded in their domains.
• Escalate issues to other team members and subject matter experts, as necessary