Senior Solutions Consultant

at  FrankieOne

TECHNICAL EXPERTISE AND KNOW HOW

• Regulatory and Compliance Knowledge: Deep understanding of global and regional KYB regulations, including Anti-Money Laundering (AML) and Counter-Terrorist Financing (CTF) laws, ensuring compliance in all solutions.
• Technical Proficiency and Product Capability Expertise: Proficiency in data analysis tools, KYB software platforms, and API integrations. Expertise in understanding and positioning the technical capabilities of products to meet client needs effectively.
• Analytical Skills and Solution Architecture: Exceptional ability in risk assessment, critical thinking, and problem-solving, coupled with the capability to quickly grasp technical client requirements and articulate a matching solution architecture in writing, including responses to RFIs and RFPs.
• Collaborative Solution Development: Collaborates with sales, customer, and product teams to design and develop winning solutions. This includes input into product development based on client needs and market trends, as well as enhancing implementation processes for efficiency and effectiveness.
• Proof of Concept Execution: Drives proof of concept development leading to clients’ technical sign off during sales cycles. This includes managing the technical engagement, developing relationships and fostering champions within a customer’s organization.
• Technical Training and Support: Provides comprehensive product, systems, and technical training to new and existing employees on an as-needed basis, ensuring that the team is equipped with the latest knowledge and skills for optimal performance.
• Secure Environment Setup: Expertise in setting up secure customer environments (e.g., Frankie environments) based on IT, governance, and technical requirements. This includes working closely with sales teams to qualify prospects based on technical feasibility and ensuring that all solutions adhere to strict security standards.

At FrankieOne, we believe that our success is directly tied to the value our customers derive from our product. We demonstrate FrankieOne’s flexibility by designing and delivering the right experiences for our customers, their teams, and the individuals within.
You’ll be supporting the sales team’s product positioning, evaluating customer environments and defining application requirements, performing product demonstrations, and winning the confidence of customer prospects.
You’ll also conduct detailed technical discovery workshops and assess cultural, structural, security, and business functions while translating these findings for a foundational Frankie solution built for scale and flexibility. This design will include details on the customer portal workspaces, integration to partners, user management, authentication, and settings required to ensure there are no technical barriers to user adoption of FrankieOne. You will be responsible for advising on integration implementations, including key production systems from the Frankie API to recommended KYC, AML, and other 3rd party providers to meet customer needs. In this role, you’ll be strategically advising customers on how best to implement FrankieOne’s single APIs and Developer tool kits.
As a start-up, you’ll also have direct and significant input into shaping “the FrankieOne way”. We’ll look to you to identify ways to make onboarding for FrankieOne customers even easier. This may include better documentation or even making suggestions in the way FrankieOne works at an integration level. You’ll be constantly comparing our onboarding experience against best practices and looking for ways of enhancing FrankieOne.
As a solution consultant / sales engineer, you are a pivotal team member working hand in hand with both the Sales team and Customer Success services team. You will engage with our largest and most strategic customers to assess and craft the technical rollout and launch plan for Frankie from our earliest interactions.