Senior Solutions Consultant II - E&G 13

at  VOCUS

Are you looking for an awesome place to work, where you can proudly be your authentic self, and be part of #oneteam?
We are looking for a passionate team player who aligns with our values and culture, takes pride in their unique contributions, and can challenge the status quo with disruptive thinking. If this sounds like you, come and join us!
The purpose of this role is to provide efficient customer solutions that exceed customer expectations while meeting internal product and delivery needs. You will be exceptional at partnering with both internal and external stakeholders and have a passion for sales and customer service!

SKILLS:

• Bachelor’s Degree (or similar level of Education) in Telecommunications / Computer Science / IT
• Strong communications skills and an ability to explain technology in a non-technical manner.
• Good technical understanding of IP networking, Internet, Dark Fibre technology, Ethernet connectivity, MPLS, SIP, IaaS, SD WAN.
• Working knowledge of VoIP and Unified Communications solutions, with experience in Teams highly desirable
• Working knowledge of security solutions, firewalls, network encryption.
• Knowledge of security standards, government security needs (PSPF, ISM), industry trends, competitor products and services.
  What We Offer

Working at Vocus will give you rewarding experiences and the opportunity to do extraordinary work. You will enjoy:

• Diverse and dynamic teams with a supportive and inclusive culture.
• Supportive career development plans with comprehensive ongoing training, support, and development opportunities.
• Flexible hours and a hybrid working environment
• Generous discounts on power, gas, mobile and internet; plus, discounts to over 400 retailers.
• Competitive leave benefits, including anniversary leave, purchased leave, parental leave, volunteering leave, study leave, and much more. We also offer a fifth week of annual leave when you hit five years of service!
• Study assistance programs to excel your personal growth, learning and development.
• Health and wellness offerings, including access to our wellbeing initiatives that can help you from a financial, psychological, and physical perspective.

Working at Vocus is never just a job – it’s personal. We’re crazy about our customers and believe our people are the difference. Our wonderfully diverse team and a vibrant culture define us. We care about the impact we have on our people, our customers, and our communities and are committed to operating as a responsible, ethical business.
We pride ourselves on setting audacious and ambitious goals and believe that we can play our part in changing the Australian telecommunications landscape and make a fundamental difference to people’s lives.
With us, you’ll have the opportunity to lead and inspire teams, work on projects that are shaping the future of telecommunications and become part of a culture that thrives on creativity, encourages new ideas, and provides a collaborative and inclusive environment.
About Us
As Australia’s specialist fibre and network solutions provider, we own and operate 25,000km of secure, high-capacity fibre connecting people, businesses, governments, and communities across Australia to the world. Through our well-known retail brands, we deliver simple and affordable broadband, mobile, voice and energy services with the purpose of Building Critical Connections. Enabling Better Possibilities.
Ready to take the next step?
If you like the sound of this role and think you’d do a great job, but are worried you don’t tick every box, we encourage you to back yourself – we know that diverse groups are less-likely to apply for roles they’re not 100% qualified for, but just as likely to succeed at them!
We are a proud equal opportunity employer committed to providing a safe, diverse, and inclusive working environment where all our team members feel like they belong. We know diversity makes us stronger and we encourage applications irrespective of background, age, origin, gender, sexual orientation, identity, or ability.
If you feel comfortable, please let us know if you have any accessibility requirements upon application, so we can make any adjustments required to support you throughout our recruitment process

The following responsibilities are attributable to the above position. However, other duties may be required from time to time as directed by your manager.

• Provide pre sales solution support to the Government Sales teams to achieve quarterly acquisition and retention targets.
• Customer engagement – In partnership with the sales teams engage with customers at the technical and management levels. Establish a trusted advisor relationship with key customers and their technical staff, advise on service upgrades and enhancements.
• Manage the development of solutions from simple orders through to large scale complex network and infrastructure tenders. Producing quality solution documentation. Lead teams of internal and external staff in solution activity.
• Work management and efficiency – manage multiple opportunities providing efficient solutions appropriate to the scale and complexity of the requirement.
• Develop and maintain an expert level knowledge of technology solutions, customer requirements, company tools, systems and products.