Senior Solutions Developer - Community Solutions

at  Duke Energy

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Job Summary:
The Solutions Development’s charge is to curate, develop & launch a portfolio of innovative solutions that customers value. We are inspired by our customers & our evolving energy environment to relentlessly connect the dots that drive innovation to ensure we bring the best ideas to life.
The Solution Developer is responsible for leading new concepts through our innovation framework to scale the right customer solutions quickly. Working independently and in a cross functional team you will transform initial concepts into viable solutions that drive customer value and contribute to Duke Energy’s strategic objectives. We are filling multiple Solution Developer positions. You will have the opportunity to work with one of the following teams:
Responsibilities

Craft and deliver solutions. Deliver business plans, business models, and/or business cases. Evaluate and select technologies. Deliver financial models. Facilitate decision making.

• Lead teams through the innovation management process to identify, develop, test, refine and finalize business plans, business models and/or business cases to facilitate decision making that deliver Duke Energy’s strategic objectives.
• Conduct research to identify industry & customer trends, emerging technology, and related solutions. Collaborate with Duke’s Market Research & Insights team to conduct market and customer research to validate and/or refine business model assumptions. Conduct competitive intelligence research and clarify the unique value proposition. Answer “Why Duke Energy”?
• Assess and prioritize opportunities to ensure they are aligned with Duke Energy’s strategic objectives.
• Evaluate and select required technologies and/or processes to support deployment of technologies on the grid and beyond the meter.
• Establish and refine forecasted financials, customer participation and contribution to Duke Energy’s strategic objectives. Use tools like Monte Carlo simulations and other advanced analytics tools and techniques to evaluate assumptions and financial risks.
• Deliver presentations to various levels of the organization to educate, secure support, gain necessary funding and approval to proceed or not. Develop recommendations including “"level of confidence"” and/or “"Go/No Go"” recommendations to facilitate quality decision making. Make metered funding recommendations to help facilitate go/no go decisions.

Lead cross functional teams. Perform project management and/or Agile development duties.

• Lead cross functional teams in a matrixed organization. Collaborate with internal and external stakeholders to define the solution(s), evaluate risks, assess program viability, validate key business model assumptions to secure sign off on solution’s financials and operating model.
• Lead team to deliver assigned scope on time and on budget. Performs required project management duties to ensure scope, schedule & budget are managed and delivered.
• Take ideas through the phases of development which requires scoping the work, developing the product definition, prioritizing feature builds, communicating status, managing scope changes, managing project risks, delivering change management. Assigns work plan tasks and action items.

Negotiate contracts.

• Make recommendations regarding build-buy-partner. Identify and negotiate strategic partnerships including financial arrangements, customer sharing, and intellectual property rights.
• Collaborate with sourcing and the business owner to define vendor requirements/acceptance criteria, issue requests for proposal, information and/or quote. Select vendor(s), negotiate, secure contracts, and ensure smooth onboarding of vendors.

Support legislative and regulatory requirements.

• Engage with stakeholders within the organization and externally to effectively communicate solutions and implementation plans to ensure regulatory model is feasible and that the organization is aligned.
• Maintain a high level of understanding of issues impacting customers, regions, and regulatory bodies to facilitate quality and timely decision making.
• Contribute to the resolution of regulatory and related regional issues facing customers and company to facilitate quality and timely decision making.
• Deliver required legislative and/or regulatory documentation and filings, as well as responses to Commission orders and data requests to ensure successful implementation of initiatives.

Deliver implementation plans, documentation, and budgets.

• Develop, test, iterate, refine, and finalize implementation plans in preparation for scaling the program (aka launching the program and transitioning the work to the Line of Business or business owner).
• Develop and refine process flows, customer journey maps, marketing strategies, go to market plans, program requirements, regulatory filings, data requests, operational process, training materials, operational budgets, change management, transition management plans to scale solutions quickly and ensure a smooth transition to operations.

Represent Duke Energy

• Exemplify what it means to be a Duke Energy employee (Values of Safety, Integrity & Service and adherence to Policies & Guidelines).
• Represent the company in addressing customer forums, industry organizations, trade associations, customer complaint resolution, disputes, and other customer requests.
• Take personal accountability, actively care, be rigorous with hazard recognition to put Safety First so the team is accident free.
• Contribute to continuous improvement initiatives that help the team deliver higher quality work in less time. The percent of time depends on your mix of assigned projects and where those projects are in the innovation management process. When you are assigned early ideation, discovery, incubation work to develop you will spend 70- of your time focused on crafting and delivering solutions” and leading cross functional teams. When your solution is accelerating in preparation for launch and scale in the market 70- of your time will be focused on leading a cross functional team, negotiating contracts, supporting legislative and regulatory requirements, and delivering implementation plans.

Basic/Required Qualifications

• Bachelor’s degree in Finance, Engineering, Industrial design, Economics, Business Administration, Marketing, or other related degree
• In addition to required degree, 7 plus years related work experience
• In lieu of Bachelor’s degree(s) AND 7 plus year(s) related work experience listed above, Associates AND 9 plus year(s) related work experience

Desired Qualifications

• Master’s degree in Finance, Engineering, Industrial design, Economics, Business Administration, Marketing, or other related
• In addition to desired degree, 9 plus years related work experience
• Certified SCRUM Product Owner and/or Project Management Professional and/or Certified Scrum Master (CSM)

Additional Preferred Qualifications

• Demonstrated innovation management experience (Ideation through to scaling new solutions). Experience with Discovery, Incubate & Accelerate innovation framework or related stage gate process
• Strategic thinking. Creative and innovative thinking skills. Strong problem-solving skills. Experience with design thinking techniques including collaborating with teams to prototype and test ideas
• Strong customer orientation. Experience working directly with customers or supporting the delivery of value to customers. Experience with Marketing, Market Research, Customer Care/Service, Account Management, and/or Product Management.
• Demonstrated experience developing business plans, business models and / or business cases. Experience taking new concepts and translating them into solutions that will contribute to Duke Energy’s strategic objectives.
• Strong “bottom-line” orientation. Demonstrated financial acumen and financial analysis abilities. Experience with analytical tools like Monte Carlo simulations.
• Demonstrated experience developing operational processes, procedures, training, budgets and supporting documentation.
• Exceptional communication skills and abilities including the ability to communicate effectively with all levels of the organization to facilitate decision making.
• Strong collaborator. Effective working in a team setting. Strong negotiating skills.
• Experienced working successfully with a team based in multiple work locations.
• Effective at stakeholder management, change management and transition management.
• Cross functional team leadership experience with demonstrated success leading teams. Experience leading through influence.
• Project management experience including scoping, planning, executing, managing change, managing project risks and successful closing out. Agile experience.
• Experience identifying, selecting, and negotiating contracts. Experience onboarding vendors.
• Working knowledge of legislative and regulatory processes. Experience contributing to the preparation of regulatory filings including supporting data requests.
• Working knowledge of Duke Energy Code of Conduct, affiliate rules, as well as the applicable laws and regulations.
• Broad utility knowledge including broad technology experience and experience leveraging technology includes experience with:
• Grid related technologies (primarily distribution)
• Renewables including battery storage and other resiliency technologies
• Electric vehicle charging infrastructure
• Attachments to the grid like Outdoor Lighting, cameras, and sensing technology
• Energy efficiency
• Demand Response
• Rates and rate design
• Customer facing programs and services
• Ability to build beneficial relationships and connections with outside organizations

Working Conditions

• Hybrid Mobility - Work will be performed from both remote and onsite locations after the onboarding period. However, hybrid employees should live within a reasonable daily commute to a Duke Energy facility.
• 2-3 days in Office
• Includes the flexibility to travel up to 6 times per year or more if assigned work requires collaboration face to face.

Travel Requirements
5-15%
Relocation Assistance Provided (as applicable)
No
Represented/Union Position
No
Visa Sponsored Position
No
Posting Expiration Date
Monday, July 1, 2024
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
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• Lead cross functional teams in a matrixed organization. Collaborate with internal and external stakeholders to define the solution(s), evaluate risks, assess program viability, validate key business model assumptions to secure sign off on solution’s financials and operating model.
• Lead team to deliver assigned scope on time and on budget. Performs required project management duties to ensure scope, schedule & budget are managed and delivered.
• Take ideas through the phases of development which requires scoping the work, developing the product definition, prioritizing feature builds, communicating status, managing scope changes, managing project risks, delivering change management. Assigns work plan tasks and action items