Senior Specialist

at  Allfunds Bank

ALLFUNDS – WE GIVE YOU THE PATH, YOU BLAZE YOUR TRAIL!

Looking for your next challenge? Allfunds (AMS: ALLFG) is a fast-paced, dynamic, Wealthtech leader with 17* offices around the globe and our employees are the best at what they do.
We have a relentless passion for quality and a drive to keep ahead of the competition. We also have a strong business foundation built by experts over 20 + years ago, with the flexibility and agility of start-up.
As a Wealthtech, Allfunds blends our wealth management expertise with the innovation and creativity of a fintech. We have over €1.3 trillion assets under administration and are the leading B2B platforms for the fund industry. We built and continue to evolve a digital ecosystem that covers the entire fund distribution value chain and investment cycle, with solutions including dealing and execution, data analytics, regulatory solutions, ESG tools, blockchain, and alternative investments.
Founded in Madrid in 2000, Allfunds offers international opportunities, a commitment to work-life balance, competitive benefits packages including flexible holidays, and continued training and development. This is under-pinned by our values to have a positive social impact on the markets in which operate.

If you are open to new prospects, an adaptable professional, and enjoy collaborating with diverse and inclusive people, then Allfunds is the place for you.

• Brazil, Chile, Colombia, France, Hong Kong, Italy, Luxembourg, Miami, Poland, Shanghái, Singapore, Spain (Madrid/Valencia), Sweden, Switzerland, United Arab Emirates and United Kingdom.

OUR PURPOSE

Our purpose is to transform the WealthTech industry. Allfunds. is achieving this through a deep commitment to quality and outstanding human capital, by providing the best service for our clients, and by creating value for all our stakeholders. For our employees.
We believe that our people’s talent is what creates our world-class service. Allfunds’ employees are high performers and team players who live our core values. We encourage them to grow professionally and personally, and to stretch themselves to achieve their goals.

YOUR ROLE IN THE TEAM

The primary purpose of the Contractor Control role is to ensure optimal operational efficiency and performance at Allfunds. This is achieved by monitoring and defining key performance indicators (KPIs), ensuring corrective actions are taken when necessary, and optimizing interactions between Allfunds Bank (AFB) and outsourcers. The role also involves supporting outsourcers in adjusting their processes to the FAST-Blockchain platform, contributing to the revision of existing Service Level Agreements (SLAs), and producing consolidated KPI reports for local/global Chief Operating Officers (C.O.O.) and risk functions.

Responsibilities:

• Monitor Existing KPIs: Regularly track and analyze the performance of existing KPIs to ensure operational efficiency and effectiveness.
• Define Additional KPIs: Identify the need for and define additional KPIs to further enhance performance monitoring and decision-making.
• Ensure Corrective Actions: Work closely with outsourcers and AFB to ensure that necessary corrective actions are taken promptly when performance deviates from set standards.
• Optimize Interactions: Facilitate and optimize interactions between AFB and outsourcers to ensure smooth and efficient operations.
• Support Process Adjustments: Provide necessary support to outsourcers in adjusting their processes to align with the FAST-Blockchain platform.
• Revise Existing SLAs: Contribute to the revision of existing SLAs to ensure they remain relevant and effective.
• Produce Consolidated KPI Reports: Regularly produce and present consolidated KPI reports to local/global C.O.O. and risk functions to aid strategic decision-making.
• Enrich Transfers Activity Metrics: Produce and enrich Transfers activity metrics, and perform reporting to AFB management to provide insights into operational performance.