Senior Specialist Process & Lean

at  WestJet

HYBRID WORK:

This position is eligible for hybrid work, within Calgary AB from the WestJet campus 2-3 days / week.

EXPERIENCE AND QUALIFICATIONS:

• Bachelor’s degree or equivalent experience.
• Lean / Six Sigma Black Belt or other advanced Lean certification is strongly preferred.
• 5+ years of relevant hands-on experience leading & supporting continuous improvement opportunities in a complex environment.Strong knowledge & hands on experience with Lean concepts, practices & methodologies such as Kaizen, VSM, Value-Added Analysis, Visual Management, 5S, A3 Thinking, Standard Work, Error-Proofing, TPM, Kanban, Single Piece Flow and Quick Changeover (SMED) etc.
• Experience facilitating Kaizen events and can show demonstrated success from these events.
• Experience facilitating Lean training using simulations and hands on real-world examples.
• Exceptional facilitation skills with specific focus on coaching stakeholders of various levels on problem solving using Lean thinking.
• Strong verbal and written communication skills, including the ability to positively influence the behavior and performance of peers and leaders, and positively impact the decision-making of senior management.
• Ability to adapt to a dynamic and changing environment, working collaboratively across all levels of the organization.
• Previous airline or aerospace industry experience is an asset, especially within an operational context.
• Ability to influence at all levels of the organization.
• Strong conflict management, change management and ability to resolve project & people issues at multiple levels across the organization.
• Ability to connect with team members and stakeholders to build strong relationships and establish trust.
• A solutions-oriented practitioner, who fosters a culture of creativity, innovation, common sense, and proactivity.
• Highly collaborative and team-oriented approach.
• Naturally optimistic with high resiliency, ability to drive the best outcome for the company in all scenarios.
• Naturally curious, highly organized, and detail-oriented self-starter that takes immense pride in delivering high-quality results.
• Unquestioned business ethics, personal integrity, and a genuine commitment to WestJet’s values

WestJet has reached an exciting phase of recovery from the global pandemic as the Group looks to significantly expand its capacity over the next five years. This will require discipline to ensure we continue to deliver safe, reliable, and friendly air travel to our Guests, at a cost profile that remains strongly competitive in our aviation industry.
The Senior Specialist, Process & Lean is a passionate Lean practitioner responsible for driving organizational efficiency with teams across the organization including frontline, back office, and senior leadership. Reporting to the Senior Manager, Process & Lean, they will coach these groups to solve problems in the time and place they occur, focusing on streamlining processes to make them candidates for digitization and automation. This position will require the successful candidate to immerse themselves in significant facilitation events, coaching and teaching Lean thinking & problem solving to demonstrate how a Lean mindset can drive positive business outcomes. By integrating Lean principles with digital initiatives, they enable the organization to achieve cost savings, improve efficiency, increase productivity, and foster innovation.