Senior Student Services Adviser

at  Torrens University Australia

Who we are?
At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities – and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.
What’s the job?
The Senior Student Services Adviser (SSSA) will provide high-quality enquiry and concierge services on campus. As part of the campus team the SSSA will support the delivery of programs, events and activities to enhance student engagement for on campus and online students.
The SSSA will resolve student enquiries and perform administrative tasks such as changes to subject enrolments, opening and closing academic workflow processes, checking and collecting documentation from students, attending to student financial queries/refunds and processing credit transfers.
Here at Torrens University, we do things a little differently. Our staff and teams thrive on being dynamic, resilient and responsive and this role is no exception. Reporting to the Student Support Manager – Melbourne you will join a team of passionate staff who are playing their part in making sure that we are here to deliver an exceptional learning experience for students.

Day-to-day accountabilities:

• Supervise a small team of Student Services Advisers and oversee, where applicable, compliance with Torrens Global Education Services (TGE) and legislative policies
• Ensure that outstanding customer service is provided to staff, students, prospective students and the broader campus community via a “one-stop-shop”
• Deliver outbound customer care programs to support student success and maximise engagement
• Communicate effectively and appropriately with the campus community about student admin and support processes and services, and provide admin support to other teams as required
• Develop and implement continuous improvement activities relating to practices/protocols, quality assurance standards and customer service excellence
• Provide international student administration services, including orientations and visa / COE enquiries, complying with external regulatory requirements and company policies and procedures
• Manage stock levels of student related materials such as student cards and lanyards and ensure students receive their ID cards and any other equipment, materials or uniform in a timely and efficient manner
• Welcome student complaints as a source of wisdom, resolve issues quickly and effectively and use complaints to inform improvements

This is a full-time role and location is Flinders Street Campus Melbourne.
Salary range $70,000 - $80,000 plus superannuation.
Who you are

To be successful in the Senior Student Services Adviser position you will have:

• Bachelor degree required for this role
• A minimum of two years experience in student administration within a higher education college or university (preferred)
• Outstanding customer service skills, including strong interpersonal skills, a positive attitude and ability to relate to a diverse range of people
• High level teamwork and the ability to work with and/or be a member of multiple teams
• Superior verbal and written communication skills, and the capacity to communicate clearly
• Proficiency in computer and software skills, particularly in word processing, spread sheets and using enterprise-wide records management systems
• Attention to detail and the ability to undertake high volumes of administrative processing efficiently and with a high level of accuracy
• Knowledge of and use of administrative policies and procedures including records and document management
• A student-service mentality and respect for balancing both people and commercial needs
• Strong personal drive and self-motivation

Why join us?
Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020, Australian Financial Review named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.
We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.
We encourage applications from Aboriginal and Torres Strait Islander peoples for all positions.
Hiring process
We aim to provide you with the necessary information you need at each stage of this process to put your best self forward. If you want to know more, or need assistance or accommodation during the recruiting phase, please contact your recruiter at maur.bell@torrens.edu.au
To learn more about what makes Torrens University Australia a great place to work, visit
https://www.torrens.edu.au/blog
.
We’d love to hear from you.
Applications close: 4th July 2024
Job reference: R24231
If you require a reasonable accommodation to complete our application process, please contact our Human Resources Department at
yourcareer@torrens.edu.a

Please refer the Job description for details