Senior Success Manager - 1 Year Limited Contracted

at  Zalando

Ansbach, Bayern, Germany -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate25 Aug, 2024Not Specified25 May, 20241 year(s) or aboveGood communication skillsNoNo
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Description:

Responsibilities:

  • You develop and maintain strong relationships with enterprise-level customers, acting as their primary point of contact and advocating for their success on the Tradebyte platform
  • You conduct regular strategic workshops and quarterly business reviews to discuss performance, common goals and future growth opportunities, while also interacting with your customers on a daily basis to ensure smooth and successful operations
  • Traveling to different countries and visit your customers on site is something which is key for you
  • You develop and maintain domain expertise in the fields of fashion, lifestyle, and sport, and provide customers with insights on industry trends and best practices
  • You work closely with the product and tech teams to provide customer feedback, prioritize feature requests, and advocate for customer needs
  • You collaborate with the marketing team to create success stories that can be shared for marketing purposes
  • You monitor and report on key performance indicators, including net revenue retention, sold channels, and customer satisfaction (weekly, monthly & quarterly)
  • You work closely with the team to identify opportunities for upselling and cross-selling with convincing business cases, and help to renew and grow customer contracts
  • You develop knowledge about our product and the connected marketplaces. You confidently demo key features and advise on best practices.

REQUIREMENT SUMMARY

Min:1.0Max:3.0 year(s)

Marketing/Advertising/Sales

Sales / BD

Sales

Graduate

Business administration marketing sales or another related field

Proficient

1

Ansbach, Germany