Senior Support Engineer

at  The Recruitment Company

Great opportunity is available for a Senior Support Engineer to join a Unified Communications Support Team within a leading tech company that partners with the biggest companies in Australia.
Contract: 9 Month Daily Rate
Location: Hybrid with 2 days in the Sydney Office, 3 days WFH

SKILLS, KNOWLEDGE, AND EXPERIENCE

• Minimum 5 years experience as a Senior Support Engineer focused on Voice Technologies, ideally working in a Unified Communication environment

Cisco Collaboration Products expertise (Communications Manager, Webex, Unity Connection, IM&P, etc.).

• Cisco networking platform knowledge (routing, switching, firewalls).
• Deep understanding of voice technologies and enterprise voice configurations, policies, and routing over a

complex WAN infrastructure (SBC, SIP, Media Gateways, VoIP, ISDN, PBX, Codecs, QoS), video and mobility.

• Additional skills in coding/API, data center networks, Azure/AWS cloud services are a plus.
• Excellent communication and relationship-building abilities.

QUALIFICATIONS

• Tertiary qualifications in IT or related fields preferred.
• Minimum 5 years of experience in service provider or large enterprise environments.

• Expert-level support for VoIP telephony, video conferencing, instant messaging, and collaboration tools.
• Diagnose and resolve complex technical issues, minimizing disruption to business activities.
• Proactively monitor UC infrastructure for performance, availability, and security.
• Collaborate on designing, implementing, and upgrading UC solutions.
• Develop and maintain documentation for knowledge sharing and training.
• Participate in change management processes and stay updated on emerging technologies.