Senior Support Professional

at  Iron Mountain

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.

JOB DESCRIPTION:

We are looking for a Desktop Support Engineer who is responsible for providing technical assistance and support to end-users for their computer hardware, software, and network-related issues. Given IM has many remote Warehouses within Europe, we also expect the engineer to learn & grow into IT Field Support engineer who with Engineers be able to travel to provide Hands & Feet support. This engineer with appropriate training & guidance should be able scale up to demands to visit Iron Mountain Data Centers & Warehouses to RACK Servers, Routers, Switches, Patch panels & related equipment,

VALUED SKILLS AND EXPERIENCE:

• 2-3 years of relevant experience as a Desktop Support Engineer.
• Should be flexible to travel to Iron Mountain Warehouses both within Europe
• Excellent written & oral communication in English & local languages, with professional articulation skills required for interacting with customers.
• Knowledge of network security practices and anti-virus programs
• Experience using ITSM tools such as Service now .
• Good understanding of G suite product
• Experience in supporting Win10, 11, macOS, iOS and Android Product.

• User Assistance : - Provide prompt and courteous support to end-users, addressing hardware and software-related concerns and troubleshooting issues. Should be able to monitor Ticket queues & provide resolutions within stipulated SLA.
• On-site Support : - Provide on-site assistance for the installation, configuration, and maintenance of computer systems, servers, and network devices.
• Desktop Setup and Configuration: - Install, configure, and deploy desktop computers, laptops, Printer and peripherals, ensuring they meet organizational standards.
• Software Installation and Updates: - Install, update, and troubleshoot software applications, ensuring compatibility and adherence to licensing agreements.
• Hardware Troubleshooting: - Diagnose and resolve hardware issues, such as malfunctioning components or peripherals, to maintain a reliable computing environment and printer.
• Operating System Support: - Provide support for operating systems (e.g., Windows, macOS), including installation, configuration, and troubleshooting.
• User Account Management: - Manage user accounts, permissions, and access controls, ensuring security and compliance with organizational policies.
• Remote Support: - Offer remote assistance to end-users using various support tools, resolving issues efficiently without requiring physical presence.
• Should be able to work closely with Network Engineers & to follow Network Diagrams to be able to setup Networks at remote sites. Should be all to physically RACK Servers, Nutanix, NW devices such as Firewalls, Routers, Switches, Patch Panels & related to get the Network stood up at remote sites.