Senior Support & Solutions Engineer | OpenNMS

at  Nanthealth

At OpenNMS, a wholly owned subsidiary of NantHealth, we are looking for the best people who share our deep passion for collaboration and innovation, and our commitment to open source. OpenNMS is the world’s first fully open source enterprise-grade network service monitoring platform, and hundreds of enterprises are using it every day. Our people play a critical role in helping us deliver on our commitments through the work, talents and focus they bring to their role. Are you ready to join our community?
To ensure we can provide the best in network monitoring solutions, we focus on building the best team. Through holding true to the core NantHealth values – clarity, empathy, collaboration, integrity, a sense of community, and a pioneering approach – we are creating a vibrant culture where ideas can blossom, people can thrive, and success can flourish.
The OpenNMS Group is looking for a Support & Solutions Engineer to join our team. We’re focused on growing our established world class open-source network monitoring solution in use by numerous Fortune 500 companies. This is a key role acting as a technical liaison between customers and the Company, with a focus on addressing customer needs.
In this role, you will bring your knowledge of system engineering and network / monitoring to provide support for our enterprise customers OpenNMS network monitoring platform implementations.

Responsibilities include, but are not limited to:

• Leverage your experience in designing and implementing monitoring solutions using OpenNMS and other tools to address customer monitoring needs.
• Design, build, support, and help maintain production ready environments for OpenNMS and its major big data application dependencies.
• Handle support questions and resolve customer issues.

Experience & Education:

• Bachelor’s degree in a related field, or relevant alternative professional experience
• Proven 5+ years of experience in a support or solutions engineering role.
• Hands-on experience with scripting and automation is a definite plus.

Knowledge, Skills, and Abilities:

• A great attitude and a hunger for problem solving.
• Strong Linux and containerized environment skills.
• Design, implementation, and problem-solving knowledge of one or more of the following (for production-ready clusters):
• Kafka
• PostgreSQL
• Cassandra
• Elasticsearch
• Cortex
• Additional beneficial skills include knowledge of:
• Grafana
• Kubernetes / Openshift / Helm Chart
• Azure/AWS
• Good knowledge and understanding of programming language concepts, specifically Java and/or Python.
• Knowledge of OpenNMS and/or other Network Monitoring solutions is a plus (but don’t worry – we will train you on OpenNMS!)
• Strong written and verbal communication skills and good interpersonal and collaborative skills
• Strong independent work ethic and experience working in a dynamic culture.

The salary range for remote US-based applicants for this position is below. The specific rate will depend on the successful candidate’s qualifications, prior experience as well as geographic location.

• $80,000 - $98,000 base salary, plus bonus potential.

We value each of our employee’s total wellness. From robust medical, dental, and vision insurance, to financial planning assistance, to physical and mental wellness discounts, including an optional annual subscription to the Headspace app and unlimited access to LinkedIn Learning, we understand that our company succeeds when our employees succeed as individuals.

Additional notable benefits include:

• Paid Time Off (hourly) / Flex Time Off (salaried) programs for Full Time employees
• Growth and Development opportunities
• 401(k), including a 3% company match
• Paid Holidays
• Paid Parental Leave, including a flexible return-to-work program
• Employee Assistance Program
• Discounts on popular cell phone plan providers
• Life & Disability Insurance
• Travel Assistance
• Education Assistance Program
• And much more!

OpenNMS, a wholly-owned subsidiary of NantHealth, is a mandatory vaccination employer in the US and Canada for COVID-19 and its variants. At NantHealth the health and safety of our employees and their families is our top priority. In line with our corporate core value of community, doing our part to ensure our workplace is fully vaccinated is a pioneering step we can take to help stop the spread of COVID-19. The Company requires that its employees in the US and Canada be fully vaccinated, and proof of vaccination will be required prior to start. If we make you an offer and you are not yet vaccinated, we will accommodate a delay in start date. If you require a medical or religious accommodation, we will engage in the interactive process with you.
NantHealth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

• Leverage your experience in designing and implementing monitoring solutions using OpenNMS and other tools to address customer monitoring needs.
• Design, build, support, and help maintain production ready environments for OpenNMS and its major big data application dependencies.
• Handle support questions and resolve customer issues