Senior System Analyst

at  Singapore Institute of Management

The Senior Systems Analyst will help automate manual business processes using RPA such as UiPath, MS Power automate etc to improve user productivity, build / source for new tools / technology and ensure seamless backend integration to support Business Systems ecosystems / new business needs defined by IT technology roadmap. Lastly, the incumbent will assist escalated cases from Production Support / other IT Team. SIM’s IT Business Systems covering common applications such as group websites, alumni portal, graduation portal, class and venue scheduling, Library systems, etc.

• Ensure the IT Business Systems at SIM to meet the SLAs and expectations of all SIM Stakeholders, including People Development Fund. Enhance and provide 2nd level support to SIM’s Business Systems.
• Design, execute enhancements and maintenance of IT Business Systems to ensure functional requirement, personal data protection, security requirement, robustness, scalability and service levels are met. This means to comply with all applicable IT policies and procedures in the process of achieving them.
• Work on assigned projects to meet the agreed functionality, quality, schedule and cost. Scope of work includes but not limited to coding, configurations, develop reports and interfaces, testing, documentation, conduct training.
• Support divisional activities if called upon, including Internal and external audit, business continuity/disaster recovery, team building and quarterly sharing and graduation support activities
• Develop new technical skills and capabilities to ensure new technology/approaches are implemented to force the pivoting of skills.

Specific Areas of Work & Responsibilities (SDLC and/ or Agile) General In-House Development Management

• Job Expectations:
• Contribute as part of the development team to provide in-house solutions/ systems to business users/ stakeholders via Service Request/ Change Request.
• Perform SIT, and facilitate UAT with stakeholders
• Provide training, update code repository and knowledge management for best practices (if require)
• Transition to Post Go- Live/ Maintenance mode (e.g. System Handover to Support Team).

Agile/ SCRUM

• Job Expectations:
• Familiar with Scrum methodology/ framework and tools
• Team member of Agile/ SCRUM team
• MVP driven

Project Delivery:

Existing Systems:

• Job Expectations:
• Ensure in-house developed/ maintained applications continuously meet internal/ IT Mandatory/ Audit Compliance and related Statutory Compliance (e.g. CPE, PDPA etc.).

New Projects: Vendor Management (Joint projects/ external)

• Job Expectations:
• Cross-function and able to work closely with project team to ensure outsourced/ joint projects continuously meet MVP or agreed deliverables.
• Ensure up-to-date technology updates/ compliance (Internal & External)

Job Requirements

• Degree in Information technology or equivalent with at least 3 years of relevant working experience
• At least 3 years of demonstrable experience in software development and support in .net, SharePoint Online, automation scripting, and ideally UiPath RPA, etc
• Understanding of good software design and software development practices
• Familiar with SDLC and/or Agile methodology
• Strong technical understanding of Object-Oriented Design, Microservices, API, Webservices, Database programming (RDS, SQL, MySQL/ Oracle), XML, HTTPS, WordPress, Kentico, etc.
• Experience with the latest technologies in Web Applications Programming, CMS, digital assets/ tools, RPA (UiPath, Power Automate) or low code programming (Power Apps), etc.
• Familiar with Cloud technologies/ AWS/ Azure platform including infra-related (Microsoft/ LINUX).
• Logical problem-solving, analytical, strong interpersonal and communication skills
• Able to work independently with minimum supervision

We regret that only shortlisted candidates will be notified

• Job Expectations:
• Contribute as part of the development team to provide in-house solutions/ systems to business users/ stakeholders via Service Request/ Change Request.
• Perform SIT, and facilitate UAT with stakeholders
• Provide training, update code repository and knowledge management for best practices (if require)
• Transition to Post Go- Live/ Maintenance mode (e.g. System Handover to Support Team)