Senior System Engineer (Office365)

at  TALENTSIS PTE LTD

Responsibilities:

• Manage and troubleshoot Exchange Infrastructure, including O365, Intune, certificates, Sharepoint online, and Trendmicro IMSVA.
• Provide day-to-day operational support for Microsoft Exchange, O365, and SMTP email to internal customers.
• Collaborate with team members to ensure consistent support.
• Provide technical support for major projects and engage in implementation discussions.
• Identify and drive opportunities for automation to improve deployment, management, and visibility of services.
• Engage with vendors for troubleshooting and monitor alerts daily.
• Provide second-level end-user support and manage ticket queues.
• Create and maintain documentation, including SOPs, configuration documentation, and policies.
• Support audits, hardening requirements, and resolve vulnerabilities.
• Conduct regular server, appliance, and equipment upgrades and security patching.
• Mentor junior IT and helpdesk personnel.

Requirements:

• Good working knowledge of Exchange 2016 and O365, MDM Intune, and Sharepoint online.
• Experience working directly with vendors on new features and roadmaps.
• Experience with security hardening of Windows Server and Exchange to meet security compliance requirements.
• Ability to identify/prioritize tasks and work independently.
• Excellent written and interpersonal communication and documentation skills.
• WFH arrangement applies.

(EA Reg No: 20C0312)
Please email a copy of your detailed resume to chally@talentsis.com.sg for immediate processing.
Only shortlisted candidates will be notified

• Manage and troubleshoot Exchange Infrastructure, including O365, Intune, certificates, Sharepoint online, and Trendmicro IMSVA.
• Provide day-to-day operational support for Microsoft Exchange, O365, and SMTP email to internal customers.
• Collaborate with team members to ensure consistent support.
• Provide technical support for major projects and engage in implementation discussions.
• Identify and drive opportunities for automation to improve deployment, management, and visibility of services.
• Engage with vendors for troubleshooting and monitor alerts daily.
• Provide second-level end-user support and manage ticket queues.
• Create and maintain documentation, including SOPs, configuration documentation, and policies.
• Support audits, hardening requirements, and resolve vulnerabilities.
• Conduct regular server, appliance, and equipment upgrades and security patching.
• Mentor junior IT and helpdesk personnel