Senior Systems Engineer

at  Brennan IT

WHY WORK FOR BRENNAN?

At Brennan, we aim to lead, not follow. One of the ways we do this is through an open diverse culture that values performance, where anyone in the team can bring new ideas to the table and see them thrive. Our people are empowered, unique, considerate, supportive, trusting, and accepting being the cornerstone of the business. Because of this approach, we have now become the largest Australian-owned systems integrator in Australia.

THE ROLE

As part of our continued growth, Brennan IT are seeking a Senior Systems Engineer with a strong technical background, superb client management skills and a passion for excellence. You will be responsible for proactively managing our client’s IT environments and your core function is to solve advanced and complex issues faced by our clients to ensure the root cause of issues is addressed.

YOUR DAY TO DAY RESPONSIBILITIES:

• Ensure support SLA targets are achieved
• Provide L3 IT support for service delivery teams and resolve technical issues
• Provide onsite support at client location on behalf of service delivery teams and resolve technical issues
• Problem management
• Maintain and administer systems, which includes Desktops (Windows OS), Microsoft Office suite, basic printing and Windows server support. Also includes end user support and liaising with 3rd party vendors as needed.
• Ensure service quality through technical competence and attention to detail
• Work with Senior Consultants and Account Management staff to ensure effective management of the client base