Senior Systems Engineer

at  Data3 Limited

JOB SUMMARY

Data#3 is currently seeking an experienced Wintel/Linux Senior Systems Engineer to join our Managed Services team.
Date Listed:
Job Ref:
Job Type:
Location:
9/04/2024

JOB DESCRIPTION

• Join our high performing, and expanding Managed Services Team
• Work for an HRD Employer of Choice winner for 8 years in a row!
• Brisbane CBD location

• Manage and resolve customer incidents, problems and requests to required service level targets in a hands-on customer facing technical role
• Ensuring that established Service Levels are maintained against pre-determined SLA’s
• Ensures effective peer review of system changes within ITSM tool to minimise unscheduled downtime.
• Provide the escalation point for functional teams for technical resolution of all related incidents and/or tasks
• Liaise with customers to perform incident analysis and problem resolution management, to required service targets, defining and recommending solutions where no precedent solution is available.
• Demonstrate strong communication skills ensuring that verbal and written responses when dealing with customers and other team members are relevant, clear, complete and logical.