Senior Systems Engineer

at  Lewis Roca

PHOENIX, AZ

Lewis Roca is a top ranked Am Law 200 commercial law firm and one of the largest in the Western United States. We are seeking a Senior Systems Engineer to join our team in Phoenix, AZ!

SUMMARY:

The Senior Systems Engineer - Applications is an exempt position, that under the supervision of the IT Applications Manager, designs, implements, and maintains the company’s desktop image & enterprise applications. This individual will work independently as a technical leader, as well as a senior member of a team of engineers, in a project-oriented environment providing solutions for complex technical problems. They will serve as an escalation point for issues requiring a high degree of technical skill and knowledge.

EDUCATION AND EXPERIENCE:

• Bachelor’s degree in computer science or a related field.
• 7+ years work experience in a technical environment or in an equivalent position.
• 5+ years of experience with SCCM / MECM, desktop engineering, application deployments, and scripting.
• Extensive knowledge of desktop operating systems, applications, and hardware.
• Extensive knowledge of Microsoft platforms, including Windows Server, Active Directory, ADFS, Teams, Sharepoint, Intune, One Drive and Office.
• Experience architecting and developing enterprise legal applications such as iManage and Intapp.
• Experience architecting and developing hybrid cloud platforms, including Azure, AWS and/or GCP.
• Experience architecting and developing Exchange on-premise and O365 environments.
• Microsoft certifications a plus.

Qualifications: To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent customer service skills with a focus on problem-solving. Works well with groups across Information Technology.
• Takes ownership and is committed to high-quality results.
• Good sense of humor, ability to have fun even in pressure-filled moments.
• Honest and dependable.
• Ability to team build, mentor, guide, and encourage others.
• Ability to plan over a 3-6 month time span.
• Excellent written and verbal communication skills, including the ability to explain complex technology in a manner that is understandable to others.
• Must have strong initiative and ability to multi-task to manage their workload.
• Ability to work closely with key vendor partners.
• Familiarity with Law Firm practices and applications a plus.
• Excellent spelling, grammar, punctuation, and proofreading skills.
• Ability to adapt to flexible work hours as necessary to meet the business requirements of the Firm

The requirements listed below represent the knowledge, skills, and/or abilities required. Other duties may be assigned.

• Design, implement and maintain the firm’s array of enterprise application services with a focus on health and performance, availability, integrity, and security.
• Be a subject matter expert in Microsoft’s suite of Office and Office 365 products, as well as Microsoft Hybrid Cloud technologies to ensure the Firm is well-positioned in the marketplace.
• Work with Microsoft Endpoint Configuration Manager (MECM) to create and deploy software images and updates.
• Automate application updates & deployments using scripting languages and tools such as PowerShell, Visual Basic or MECM.
• Provide recommendations for latest desktop operating systems, applications, and hardware.
• Participate in projects to improve enterprise legal applications such iManage & Intapp.
• Research, evaluate, implement, and configure other legal software applications.
• Respond to requests from end users, the Service Desk, and other team members for advanced technical support.
• Schedule installations and upgrades in accordance with established IT policies & procedures.
• Drive automation of standard operating procedures for continuous improvement.
• Create and maintain a comprehensive hardware and software configuration database/library of all supporting documentation and diagrams.
• Communicate through email, phone, video conference, in person, group meetings, presentations, etc. to end users, management, and vendors.
• Participate in the IT Change Control process.
• Ensure administrative activities are performed in a timely manner and with an appropriate level of quality.
• May be required to work after hours and weekends as needed.
• Some travel may be required.
• Some duties require in-office presence.

Qualifications: To perform the job successfully, an individual should demonstrate the following competencies:

• Excellent customer service skills with a focus on problem-solving. Works well with groups across Information Technology.
• Takes ownership and is committed to high-quality results.
• Good sense of humor, ability to have fun even in pressure-filled moments.
• Honest and dependable.
• Ability to team build, mentor, guide, and encourage others.
• Ability to plan over a 3-6 month time span.
• Excellent written and verbal communication skills, including the ability to explain complex technology in a manner that is understandable to others.
• Must have strong initiative and ability to multi-task to manage their workload.
• Ability to work closely with key vendor partners.
• Familiarity with Law Firm practices and applications a plus.
• Excellent spelling, grammar, punctuation, and proofreading skills.
• Ability to adapt to flexible work hours as necessary to meet the business requirements of the Firm.