Senior Systems Engineer
at New England Network Solutions
Lowell, Massachusetts, USA -
| Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
|---|---|---|---|---|---|---|---|
| Immediate | 14 Aug, 2024 | Not Specified | 15 May, 2024 | 2 year(s) or above | Humility,Wireless,Customer Service,Firewalls,Active Directory,Sharepoint,Switching | No | No |
Required Visa Status:
| Citizen | GC |
| US Citizen | Student Visa |
| H1B | CPT |
| OPT | H4 Spouse of H1B |
| GC Green Card |
Employment Type:
| Full Time | Part Time |
| Permanent | Independent - 1099 |
| Contract – W2 | C2H Independent |
| C2H W2 | Contract – Corp 2 Corp |
| Contract to Hire – Corp 2 Corp |
Description:
JOB DETAILS: This is a hybrid work schedule (2 days Lowell office, 3 days home) Monday through Friday remotely supporting clients in the Boston, Cambridge, metro north and southern NH areas.
COMPENSATION:Base salary range commensurate with experience, quarterly profit sharing and bonus plan, mileage reimbursement and 100% company paid medical plan.
TECHNICAL KNOWLEDGE & EXPERIENCE:
- Advanced experience in multiple areas of the Microsoft O365 platform (setup, configure, troubleshoot), including SharePoint
- Advanced experience in Microsoft server and workstation technologies
- AWS/Azure/Cloud Infrastructure experience
- Advanced experience in server virtualization technologies
- Experience with Security Technologies or MFA
- Proven background of providing excellent customer service
- Demonstrated analytical and troubleshooting skills
- Strong understanding of networking (firewalls, switching, wireless) across client environments
- Demonstrated experience with storage technologies
- Humility and the ability to escalate issues where there is no clear path to resolution
- Ability to identify opportunities and areas of improvements for clients
- Certifications in the following technologies a nice plus: Microsoft, Cisco/Meraki, VMware, Okta
See more at http://www.nens.com
Job Type: Full-tim
Responsibilities:
- Support our customers with great Customer Service, resolving support incidents with a mix of remote in-office and remote in-home work
- Participate in Teambuilding, Knowledge / Experience sharing, feedback and process improvement initiatives
- Identify opportunities and areas of improvement while interacting with clients
- Work with clients to suggest technical solutions that meet their business needs
- Work on new installs, migrations, troubleshooting and projects
- Interface with third party vendors and act as the liaison for the client
- Update internal and client documentation as needed, and create and maintain comprehensive documentation of client environments
- Participate in after-hours projects, troubleshooting and on-call availability
- Stay on top of new technology and industry trends
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Information Technology/IT
IT Software - Network Administration / Security
Information Technology
Graduate
Proficient
1
Lowell, MA, USA
