Senior Systems Engineer

at  Westpac

HOW WILL I HELP?

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group’s regulatory and statutory requirements.
An Exciting opportunity is available for a Senior Systems Engineer within the Infrastructure and Service Management team in Group Technology. This role is accountable for supporting enterprise scale multi domain windows environments across multi-hosted platform environments.

Your key responsibilities may include:

• Provide specialised third level support and technical assistance and monitor issue resolution to ensure issues are resolved within a timely manner.
• SME to be point of contact for all Wintel systems for customers, infra teams and vendors.
• Take ownership and engage to correct teams where required and drive to resolution.
• Providing guidance and support to all supporting run partners for Windows Estate.
• Produce detailed analysis helping the run partner improve.
• Document processes\procedures and standards for the run partner to adhere to.
• Review others’ system designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
• Ensure that the system design balances functional, service quality, security and systems management requirements.
• Maintains awareness of opportunities provided by new technology to address challenges or to enable new ways of working. Contribute to briefings and presentations about their relevance and potential value to the organisation.
• Contribution to project delivery as per customer engagement. Producing detailed component specifications and translate these into detailed designs for implementation using selected products:
• Provides advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices (including security) are applied correctly.
• Proactively upskilling and identifying emerging technologies which could be adopted into Westpac Automation and enhance our BAU automation or stability of our Wintel systems.

HOW DO I APPLY?

At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email talentacquisition@westpac.com.au .

Your key responsibilities may include:

• Provide specialised third level support and technical assistance and monitor issue resolution to ensure issues are resolved within a timely manner.
• SME to be point of contact for all Wintel systems for customers, infra teams and vendors.
• Take ownership and engage to correct teams where required and drive to resolution.
• Providing guidance and support to all supporting run partners for Windows Estate.
• Produce detailed analysis helping the run partner improve.
• Document processes\procedures and standards for the run partner to adhere to.
• Review others’ system designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology.
• Ensure that the system design balances functional, service quality, security and systems management requirements.
• Maintains awareness of opportunities provided by new technology to address challenges or to enable new ways of working. Contribute to briefings and presentations about their relevance and potential value to the organisation.
• Contribution to project delivery as per customer engagement. Producing detailed component specifications and translate these into detailed designs for implementation using selected products:
• Provides advice on technical aspects of system development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices (including security) are applied correctly.
• Proactively upskilling and identifying emerging technologies which could be adopted into Westpac Automation and enhance our BAU automation or stability of our Wintel systems

To be successful in this role, you will need excellent written and verbal communication skills, strong customer driven mindset and be self-driven. In addition to this, your skills may include:

• Strong Senior Engineering Windows SME.
• Strong Windows troubleshooting and problem-solving skills.
• Strong experience supporting enterprise scale multi domain windows environments across multi-hosted platform environments.
• Strong automation experience and knowledge of industry leading platforms:
• PowerShell (Required)
• CHEF (Highly Desirable)
• Ansible (Desirable)
• Terraform (Desirable)
• Acting as a customer liaison for all Windows Workloads across the bank.
• Taking ownership and helping customers with their queries around Windows Server performance and troubleshooting.
• Acting as the glue for all teams to ensure they are looked after.
• Ability to lead a team of people delivering root cause analysis across multiple technologies.
• Maintaining Ownership of Windows related tasks as the highest escalation point within the Bank.
• Ability to juggle multiple priorities and assess criticality of support queries to correctly manage workloads and customer expectations.
• Ability to communicate across all levels of management (From Level 1 / Level 2 staff to Senior Directors).
• Taking part in a rotating roster for on call support for the Windows L3 Operations team