Senior Systems Executive
at Cognizant
Singapore, Southeast, Singapore -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 04 Oct, 2024 | Not Specified | 04 Jul, 2024 | N/A | Communication Skills,Task Management,It,Mobile Device Management,Mac,Mobile Devices,English,Windows | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Role Responsibilities
- Serve as the first point of contact for customers seeking technical assistance at walkup support locations, over the phone, remote connection software, chat, and email
- Flexible, able to multitask, and prioritize reported issues
- Provide a high level of customer service to users seeking problem resolution
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in internal ticketing systems
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Understanding of end-user network troubleshooting tools and practices
Skills and Experience
- Proven experience as a help desk technician or IT support technician
- Good understanding and troubleshooting resolution skills of computer systems, mobile devices and other tech products including mobile device management (MDM), iOS/ Android, Mac, Windows
- Ability to diagnose and resolve basic end-user technical issues
- Proficiency in English, excellent task management, verbal, and written communication skills
- Customer-oriented technical professional
- Technical support professional with good amount of years of experience in the IT technical support field focused on end-user support
Responsibilities:
- Serve as the first point of contact for customers seeking technical assistance at walkup support locations, over the phone, remote connection software, chat, and email
- Flexible, able to multitask, and prioritize reported issues
- Provide a high level of customer service to users seeking problem resolution
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in internal ticketing systems
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Understanding of end-user network troubleshooting tools and practice
REQUIREMENT SUMMARY
Min:N/AMax:5.0 year(s)
Outsourcing/Offshoring
IT - Hardware / Telecom / Technical Staff / Support
Customer Service
Graduate
Proficient
1
Singapore, Singapore