Senior Tech Support Specialist

at  TechBiz Global GmbH

TechBiz Global is a leading recruitment and software development company. Our diverse, globally distributed team provides IT recruitment, outstaffing, outsourcing, software development, and different consulting services with a primary focus on making our partners achieve their business goals successfully.
With headquarters in Germany we have successful clients all over the world. We can understand your unique needs. Our team has hands-on experience with the challenges that come with rapid growth and the IT sector. That’s why all of our offerings are built with a tech mindset.

ITIL KNOWLEDGE:

• Demonstrate a basic knowledge of ticketing tools and ITIL processes.
• Understand and implement the “no ticket no work” strategy.
• Provide timely and relevant updates to customers regarding the status of their cases.

GENERAL TECH TOOLS KNOWLEDGE:

• Administer Zoom and other video conferencing tools.
• Have a basic understanding of marketing tools such as Facebook Business Manager and Google Ads platform.
• Proficient in both verbal and written communication in English.
• Ready to support during US hours of operation.
• Proven experience in IT support, specifically with hardware and software troubleshooting.
• Strong knowledge of O365 support, including Exchange Online, SharePoint, and OneDrive.
• Experience with security and antivirus protocols.
• Familiarity with ITIL processes and ticketing systems.
• Excellent communication skills and the ability to train users on technical topics.
• Relevant certification is an added advantage.
• Proactive attitude with the ability to manage multiple tasks efficiently.