(Senior) Technical Account Manager (m/f/d)

at  Zalando

THE OPPORTUNITY

At Tradebyte you work hand in hand with the biggest players in e-commerce – from fashion to sportswear brands to big online shops. We offer you an open work structure and an incomparable team spirit. We believe that work and passion are compatible and for that we offer the appropriate surroundings. With continuous growth, we are looking for new colleagues who share our passion for work. Love what you do – do what you love. Become part of Tradebyte, an independent company within the Zalando Group!

• You are the first point of contact for prioritised customers or channels who are experiencing technical issues.
• You ensure accounts’ success by improving the product export ratio and resolving errors proactively and aligned with customers.
• You enable partner success by assisting partners with TB.One, our SaaS-middleware, and linked platforms and improve the connections with partners to establish a technical setup for future growth opportunities.
• You implement and execute a monitoring framework by developing systems for top accounts.
• You research technical issues and either solve them or forward them to 2nd Level Technical Support. You closely collaborate with the commercial Success Management team to develop customers with technical consultancy.
• You are responsible for customer communication. You support customers until their problem has been resolved
• You give feedback to the product management team to highlight potential for optimisation
• You are responsible for monitoring data that is exchanged between brands and channels and proactively point out problems to customers and channels. Together with key partners you optimise system connections and data steering to establish further growth opportunities from a technical perspective.