Senior Technical Analyst (Networks)

at  NHS South Central and West Commissioning Support Unit

A rare opportunity has risen within the Digital Data and Technology department of SCW CSU, for a full-time, Senior Technical Analyst with the Networks team. We are looking for an enthusiastic, tenacious and detail-oriented individual to help support and maintain our systems across the Southeast of England.

The post holder will be responsible for contributing to the provision of an efficient, effective, high quality, professional IT Operation, that continues to meet all statutory, regulatory and NHS requirements ensuring alignment with the activity of the organisation.

• As a member of the networks team, you will manage resolution of customer fault tickets in a timely manner to meet SLAs.
• The management and operation of network devices within the SCW CSU DDaT supported environment.

Management of Switches and Firewalls, in order to monitor and maintain the performance of associated services in terms of their contribution to business performance and their sustainability.

Maintain and adapt SCW CSU specific networking infrastructure standards, including operational and technical documentation, complying with organisational and technical standards, processes and procedures.

• Mentor and lead junior members of the team.
• Promote best operational practices of a scale environment.

The networks team sits within the Technical Operations function of SCW CSU providing support across multiple NHS organisations in the Southeast of England and works closely with the other teams within the Technical Operations structure. This post is focused predominantly on the Kent and Medway area .
Please Note
SCW are an equal opportunities employer and therefore wherever reasonably practical, reasonable adjustments will be considered, and facilitated, to support staff members.
The successful candidate will need to have access to their own transport, or be able to access other modes of transport, and can ensure they can commit to attending customer sites reliably and regularly.
As part of this role there will be a requirement to undertake light manual handling duties, where necessary and practicable, to restore operational services or deploy new services to the customer’s expectation.
To find out more about what SCW has to offer, please visit Our offer to you page.
Please refer to the full job description.
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• As a member of the networks team, you will manage resolution of customer fault tickets in a timely manner to meet SLAs.
• The management and operation of network devices within the SCW CSU DDaT supported environment