Senior Technical Consultant - Salesforce Industries

at  Salesforce

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Job Category
Customer Success
Job Details

DEPARTMENT DESCRIPTION

Salesforce Professional Services focuses on delivering strategic engagements that define transformational opportunities and articulate clear plans for execution of change programs. We rely on our team’s expertise and specialisms to engage with executive-level customers to agree on specific business goals and actions to ignite the full value of Salesforce. Our approach considers people, process, and technology — and a successful engagement includes recommendations to the business for change to support deeper, more relevant use of the Salesforce platform.

Salesforce Industries brings the most complete and innovative suite of industry-focused, customer-centric & omnichannel solutions. These industry-specific capabilities as out-of-the-box products come with 3 fundamental layers:

• An extensive data model.
• A complete set of business processes and integrations.
• A full range of omnichannel experiences and apps (including sales, marketing, service, enterprise product catalog, CPQ, contract management, order management and commerce solutions).

REQUIRED QUALIFICATIONS

• Experience with the Salesforce Platform shown by projects and certifications.
• Prior experience in Telecommunications and/or Media industries.
• Deep understanding of Industries specific concepts such as Product Catalogs, CPQ, Order Management and/or Contract Lifecycle Management.
• Hands-on technical and solution implementation experience in a relevant software domain,
• Ability to analyze, design, and optimize business processes via technology and integration.
• Ability to support customers and project members in rationalising and deploying emerging technology.
• Ability to work independently and as part of a distributed team.
• Ability to learn new technologies as well as good presentation, communication and facilitation skills.
• Available to travel regionally and occasionally internationally depending on customer needs.
• Proficiency in English AND German languages.
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, volunteer roles, work experience, etc.)

OVERVIEW OF THE ROLE

Salesforce is currently seeking a Technical Consultant to join our Salesforce Industries Professional Services team within the Customer Success Group (CSG). Technical Consultants work as part of a team demonstrating technical thought leadership of customer and partner engagements. These lead to the successful delivery of solutions, including enterprise integrations using middleware tools and platforms.
Technical Consultants are technically hands on with our products, and are responsible for evaluating and implementing technical solutions for customers. They also identify and proactively handle risk areas and chip in to seeing issues through to project completion.

Through our extended onboarding program of formal certification, internal training, knowledge transfer, hands on experience and closely working with other Consultants, Architects and Project Managers you will become a Salesforce Domain Authority at the forefront of our offerings, delivering outstanding customer success.

• Become a highly certified and recognized Salesforce authority.
• Help clients consistently meet/exceed goals and metrics.
• Contribute to customer success through front and backend solution development and release management.
• Deliver high client satisfaction (CSAT).
• Provide guidance on the application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Salesforce Platform education.
• Drive the creation of application and technical design documents which leverage Salesforce standard methodologies and efficiently integrate Salesforce into the customer’s infrastructure.
• Tackle key customer implementation issues and demonstrate the ability to strive to a successful resolution. Own the evaluation of business and technical requirements from a senior level.
• Identification and proactive management of risk areas and dedication to seeing an issue through to complete resolution.
• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners.
• Establish relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement