Senior Technical Engineer

at  The Emirates Group

Job Purpose: To Design and support IT solutions for the EK Group. Working as part of a design and support team, the Senior Technical Engineer will design, develop, support, and deliver robust and cost-effective solutions for both Business and IT-led initiatives including solution development and cost estimations, configuration and deployment, Business Case Development and approval.
To support, contribute, and ensure solution compliance to the enterprise architecture, production processes, QMS, and other EG-IT standards.
To support, contribute, and ensure the development of the roadmap of the concerned technology roadmap aligning with IT strategy.

Job Accountabilities:

• Provide expert technical consultancy and guidance to EG-IT dealing within the technology area and act as lead technical member in the Project team delivering the work packages assigned.
• Develop IT Solutions that meet customer requirements. Ensure that the design is robust, appropriate, and of high quality conforming to corporate standards and in line with the technical strategy.
• Ensure that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance, and reliability. Ensuring that the developed architecture/solution meets the service level requirements in terms of expected availability, capacity, continuity, security, performance, and reliability.
• Foster the development of high-performing technical teams to meet strategic architectural objectives.
• Develop Solution architectures for assigned projects with established EA standards and also to support in the development of technology advancements and adaptation of new technologies.
• Collaborate with other IT Technology Teams to implement ongoing monitoring of the relevant technology to ensure severity 1 & 2 Incidents are configured within EMS.
• Provide guidance to Project managers / Technology Team Managers for solution definition, technical design, and development of in-house developed solutions. These are to be delivered as per agreed costs and timescales to meet signed-off functional, technical, and process requirements.
• Ensure that assigned incidents are resolved within the agreed Service Levels and problems are defined and analyzed in line with the Problem Management Process. Ensure that solutions to problems meet the architectural and security standards within the technology area and that impact on the business is minimized. Own & manage changes within the Technology Area.
• Publish and maintain high-quality documentation for the technology area. Working within the standard templates and documentation guidelines which includes detailed design, configuration details, support procedures, operations manuals, and deployment architecture.
• Manage “End of Life” replacement of equipment and/or software within the technology area to ensure conformance to technical standards and support the Technology initiatives and directions.
• Ensure the process and Enhancement specifications are translated into effective programs with error-free code using the enterprise development tools, methods, and languages.

Qualifications & Experience: Skills:

-Degree or Honours (12+3 or equivalent) - Information Technology

• Experience: 8+ years in Information Technology
• Knowledge/skills: ITIL and AGILE Frameworks
• Agile and DevOps practice, servant leadership principles
• Cloud expertise – experience with leading public clouds, VMware based private cloud
• Automation expertise – Terraforms, Ansible, Jenkins, shell scripting
• Interpersonal skills, Influence and Negotiation
• Organising for Outcomes, attention to detail and quality
• Analytical and problem-solving skills
• Able to take up responsibilities/ownership and steer to success as a team.
• Cloud platforms – Specialty or Architecture level
• Minimum 6 years’ experience in infrastructure (systems and software platforms) design, implementation and administration.
• Minimum 4 years of Integration product’s support experience covering technologies such as TIBCO suite Products (EMS, BW, BW6, BW Container Edition, ActiveSpaces), IBM WebSphere MQ, Jenkins.
• Hold expertise in Microservices, Event driven solution, API Gateway products like APIGEE, Integration solution in cloud (IPaaS like Snaplogic) and data streaming platforms like Kafka and Solace.
• LINUX knowledge with scripting skills.
• Must have experience in working in DevOps and AGILE methodology (preferably SAFEe. Experience with Confluence and JIRA.
• Must have the passion and skills to improve and increase efficiency at pace with automation.
• Should be able to cater Infra as a Code requirements with popular tools/languages like Ansible, Terraform etc. Able to work with repositories like GIT and BitBucket.
• Fully aware of cloud concepts and container-based applications – especially Hybrid cloud functioning.

-Must be aware of popular public cloud – MS Azure, AWS - about the products and features in each offering.

• Must have the basic skills to use Splunk, ELK, AppDynamics, Prometheus and Grafana for dashboards.
• Should have general awareness on Networks, ServiceNow, servers, service mesh, operators for containers, mTLS , SSO, SAML, NoSQL DBs.

Please refer the Job description for details