Senior Technical Product Manager, UX Foundations - Design Systems

at  Servicenow

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we’re proud to be one of FORTUNE 100 Best Companies to Work For® and World’s Most Admired Companies™.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description

COMPANY

Work matters. It’s where we spend a third of our lives. And the workplace of the future is going to be a great place. We’re dedicated to bringing that to life for people everywhere. That’s why we put people at the heart of everything we do.
People matter. Our people have a passion for learning, building, and innovating. Whether you’re an engineer, a sales professional, a finance professional, or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow.
We are a dynamic and rapidly growing software company with a strong sense of dedication to our customers. We work hard but try not to take ourselves too seriously. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business. We provide competitive compensation, generous benefits, and a professional, yet relaxed atmosphere.
To sustain our explosive growth, we are looking for drivers—people who thrive on responsibility and live for the next big challenge. We seek to employ the brightest and most forward-thinking talent on the planet, and we want to hire people who have their best work ahead of them, not behind them. Accelerate your career and succeed in an environment where you can make an impact daily. We invite you to join in to stand out.

REQUIREMENTS PRIORITIZATION AND RELEASE MANAGEMENT:

• Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering
• Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU and for features and mandates)
• Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, etc.
• Collaborate with engineering team on release mgmt.: understand status, risks, dependencies and help address risks and resolve issues

ROLE

As Sr Technical Inbound Product Manager for the Design Systems team, you will be a key contributor to the evolution of the design system for our business lines and our customers. This position will involve elevating to best-in-class design and UX principles across our products, while ensuring we all live up to accessibility standards. You will be working across multiple areas within the design system, including theming, components, and low-code component building. You will work closely with internal teams as well as customers to increase adoption and value of the design system and our products.
This role is extraordinarily collaborative, working with product managers, engineers, designers, researchers, and customers.

IN ORDER TO BE SUCCESSFUL IN THIS ROLE, WE NEED SOMEONE WHO HAS:

• 5+ years of professional experience in Product Management, or commiserate educational experience
• Experience working in Design System
• Customer focus: has deep curiosity about customer needs, as well as a track record in building strong customer relationships and delivering customer-centric solutions
• Strategic mindset: able to drive product strategy that achieves strong customer value and business outcomes; able to make trade-off decisions considering what’s desirable, viable and technically feasible
• Technically savvy with experience working with developers and designers to craft delightful customer experiences
• Strong prioritization skills and the discipline to focus on high impact activities…. to do this, you must be good at saying, ’no’ and having folks accept it…. to do this, you must be good at articulating how prioritized initiatives will benefit them
• Top notch written and oral communication skills
• Demonstrated experience in gathering, defining and effectively capturing product requirements and transforming them into an actionable product roadmap
• Insights development: empathetic around customer problems, able to distill insights into the right product answer and create insightful narrative from customer feedback
• Facilitative leadership skills: can use marketing, product, and business knowledge to inform decisions and communicate effectively with/ influence internal and external parties
• Exceptional problem-solving and analytical skills and a proven process of data-validated, hypothesis-driven, experiment-tested decisions
• Has a track record of productive collaboration with engineers, designers, and other product managers and enjoys working in a highly collaborative environment
• Passion for design thinking, product management best practices and shaping the future of how enterprises will collaborate