Senior Technical Project Manager (Software Implementation)

at  Sysco Costa Rica

With limited supervision, manages the scope, schedule, budget, and quality projects for individual contributors and supervisors. Drives delivery within the team. Creates long- and short-term plans, including setting targets for milestones, adhering to deadlines, and allocating resources. Delegates tasks on the project to team members best positioned to complete them. Engage within the team to ensure deliverables are met and effective decisions are made for project progression, with support from senior members of the team as needed. Manages dependencies across project tasks.

EXPERIENCE

• 5 years+ project management experience in a project management role.
• Experience with project management tools and methodology
• Bachelor’s degree in Business Administration, Information System or related field, or equivalent combination of education and experience.
• CAPM/PMP, Prince 2 or similar certification. Experience with Agile Methodology or CSM certification preferred.
• Experience with Microsoft Office Suite, Microsoft Project, Smartsheet, JIRA or PlanView.
• Demonstrated understanding of project financials and measure of performance.

REQUIREMENTS

• Solid Proficiency in Schedule Management, Budget & Cost Control, Forecasting & Budget Reporting, Project Governance & Reporting, Risk & Issue Management, Change Control, Stakeholder Management, Project Metrics & Measurement, Quality Management, Release Management.
• Utilize technical expertise in software development to guide and manage the execution of complex technical projects.
• Ability to facilitate technical solution discussions and troubleshooting calls while ensuring alignment with project objectives and requirements.
• Exhibits adaptability by being flexible and resilient to project adjustments, unexpected events, and changing requirements. Comfortable with ambiguity and able to adapt project management approaches for different situations.
• Identifies and defines reporting and decision-making structures within project contexts. Ensures project alignment with the organization’s overarching governance structure and aligns relevant individuals with their respective roles and responsibilities.
• Able to complete project management duties effectively in situations where information is ambiguous and/or unavailable. Able to conduct planning and/or communication exercises to mitigate the impacts of ambiguous targets, requirements, and/or business outcomes
• Holds self and others accountable for measurable high-quality, timely, and cost-effective results.
• Ability to differentiate between various types of expenditures (operational vs capital). Considers financial data when making decisions.
• Analyzes wants, needs, and constraints and uses this analysis to specify requirements.
• Able to create a variety of project artifacts, including resource schedules, budgets, financial forecasts, progress logs, etc.
• Manages and resolves conflicts and disagreements in a constructive manner. Seeks help when conflict cannot be resolved or requires additional expertise, monitors the success of conflict management measures, and remains alert to any ongoing problems.
• Applies new techniques and methodologies or adapt existing techniques and methodologies to solve project-related issues.
• Helps the team to adapt to a fast-paced and changing environment, and applies problem solving skills in a variety of situations.

• Leads 1 to 2 medium-high complexity software implementation projects to deliver the agreed outcomes within time, cost and quality constraints. Owns all aspects of projects, to deliver approved business functionality to Sysco. In partnership with the Project Sponsor, defines scope, delivery approach, assumptions, dependencies, risks, and budget.
• May manage 1 or 2 low complexity program projects.
• Coordinates with all stakeholders and dependent projects to develop detailed project schedules, defining project activities and phases, critical dates/milestones, and duration estimates. Identifies dependencies between multiple distinct projects. Monitors and revises schedules as necessary.
• Responsible for monitoring and controlling multiple aspects of approved projects throughout the lifecycle, including change request management, issue management, risk management, and status reporting.
• Manages the project budget, including purchases and contracts, and monthly spend and resource forecasting. Creates purchase requisitions and onboards third-party resources to specific projects.
• Obtains cost and overhead estimates and develops project budgets based on the business case.
• Develops project forecasts and monitors financial performance, applying metrics to identify cost trends and updating project estimates. Conducts and supervises financial processes such as budgeting, forecasting, and correct coding of actual expenses.
• Addresses risks, issues, or requests for scope change within areas of responsibility, following established change control processes, and records issues/resolutions. Develops and documents response plans and risk management plans.
• Owns project- or workstream-level reporting with a predefined subset of reports. Adapts reporting and communications to meet stakeholder needs. Generates stakeholder communication plans.
• Establishes and agrees upon quality indicators for processes and outputs, aligning with relevant stakeholders and referencing the business case. Prepares and documents a quality management plan, aligning with relevant stakeholders and the organization’s culture, values, and established processes.
• Conducts regular reviews throughout the project/program lifecycle to evaluate business case alignment, management processes, progress towards outputs (in terms of time, cost, and quality), stakeholder relationships, final outcomes, and realization of benefits.