Senior Technical Service Advisor - Power Equipment

at  BE Power Equipment

BE Power Equipment is a leading manufacturer of pressure washers, air compressors, generators and water pumps serving industrial markets in over 30 countries. Headquartered in Abbotsford, BC, our third generation, family-owned business is focused on designing quality products and delivering exceptional service.
Embark on a rewarding career as a SENIOR TECHNICAL SERVICE ADVISOR, a role where innovation and expertise collide!
Seize the opportunity to work remotely, while supporting customers across Canada!
Thrive in an environment that allows you to put your mechanical aptitude & technical expertise to good use.
Be a key player in building & maintaining the BE Brand through world-class customer technical product support where your efforts directly impact the overall success and growth of the organization.
This is an awesome opportunity for a “go-getter” and someone who has a true passion for the power equipment industry!

OUR IDEAL CANDIDATE WILL HAVE THE FOLLOWING EXPERIENCE:

• 5+ years’ experience providing technical support, troubleshooting equipment and being a “go-to” product expert for customers and end users.
• Industry related experience in power equipment, agriculture, automotive, power tools, or manufacturing preferred.
• Knowledge and experience working with small engines or power equipment.
• Proficient with the Microsoft Office Suite of products (Outlook, Word, Excel, PowerPoint)

• You are BE Power’s product expert & biggest fan! You’ll provide end-user support for our customers when they need some help, advice, or a better understanding of how to use our products.
• You will play an active role in troubleshooting our products & equipment to resolve any customer challenges or technical issues with a “customer first” & “solution focused” mindset.
• Enthusiastically & professionally answer requests from customers regarding general product information, maintenance or repairs and/or processing of warranty claims.
• Conduct end-user training as BE’s product expert, allowing customers to feel at ease and in good hands.
• Collaborate with our service center network providing the best technical assistance & training possible.
• Get creative and put those technical skills to use through the development of service bulletins & training packages.
• Be strategic through playing an active role in various projects and key initiatives which ultimately impact the growth and success of the organization.
• Enjoy travelling throughout Canada (approximately 20%), while maintaining a healthy work-life balance.