Senior Technical Support Analyst

at  Excolo Partners

IT & Telecomms
Help Desk / Support
Sydney
Permanent / Full Time

16/4/2024

• Sydney, CBD - Clear defined Career path
• Opportunity to work across BAU & Projects!
• Newly Created roles

Join one of Australia’s most prestigious Financial Services Organizations and become a part of something exceptional. We are looking for a Senior Technical Support Analyst to play an essential part of our team in second-level technical support, documenting processes, project planning, testing, and ensuring the reliability of our critical systems, operating 24x7.

• Sydney CBD - 2 days WFH
• Newly Created roles
• A mix of BAU & Project based support

WHAT YOU WILL BE RESPONSIBLE FOR:

• Provide second-level support for Banking, Clearing and Risk systems
• Opportunity to work on other Derivatives Clearing systems within Investment Banking.
• Complete maintenance tasks, compile monthly reporting and participate in annual BCP testing.
• Create and maintain system monitors and alerts using system watchdogs and scripting.
• Participate in non-functional testing required by projects and software releases.
• Adhere to Investment Banking Change Management procedures when implementing software releases.
• Maintain technical documentation required by the team for operational support.
• Install and configure systems/environments supported within the team.
• Establish and work on CI/CD pipelines for the project.
• Perform weekend work on-site (in the office) and off-site (remotely) for upgrades, testing, and critical activities that cannot be scheduled during weekdays.

KEY QUALIFICATIONS AND EXPERIENCE TO SUCCEED IN THIS ROLE:

• 5+ years of experience supporting critical applications.
• Excellent knowledge of data handling (Oracle or SQL) with SQL scripting skills.
• Strong expertise in Linux/UNIX OS, including RHEL, and Windows Servers.
• Proficient technical skills in Linux and Windows products, including RHEL and Windows Servers.
• Securities industry experience with an understanding of exchange-traded futures and options, derivatives markets, and clearing business processes.
• Ability to maintain technical documentation for operational support.
• Programming and scripting skills with Cron, Powershell, Perl, or Python.
• Technical experience in distributed transactions, high availability, and performance-critical systems.
• Understanding of TCP/IP networks for diagnosing connectivity issues.
• Exposure to financial industry standards, practices, and procedures.
  Please note you must have unrestricted full working rights in Australia to be considered for this role