Senior Technical Support Engineer

at  ItsaCheckmate

We are seeking a highly skilled and experienced Senior Technical Support Engineer to join our dynamic team. The ideal candidate will have a strong background in providing technical support across a wide range of platforms including Android, iOS, Windows, Linux, networking, kiosks, MDM (Mobile Device Management), cloud services, point-of-sale systems, payments, and quality assurance (QA). This role will involve troubleshooting complex technical issues, providing guidance to junior support staff, collaborating with cross-functional teams, and ensuring the highest level of customer satisfaction.

REQUIREMENTS

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in a technical support role, with a focus on Android, iOS, Windows, Linux, networking, kiosks, MDM, cloud services, point of sale systems, payments, and QA.
• Strong troubleshooting skills and the ability to analyze and resolve complex technical issues in a timely manner.
• Excellent communication skills, both written and verbal, with the ability to effectively interact with customers and internal teams.
• Proven track record of delivering exceptional customer service and driving customer satisfaction.
• Experience working with ticketing systems and remote support tools.
• Familiarity with software development methodologies and QA processes.
• Certifications such as CompTIA A+, Network+, Security+, or similar are a plus.
• Experience in the hospitality industry or related field is highly desirable.
• Restaurant Technology experience preferred

Please refer the Job description for details