Senior Technical Support Engineer

at  University Hospitals of North Midlands NHS Trust

The IM&T Senior Technical Support Engineer is responsible for providing a responsive technical service, undertaking the design, development & management of system & the installation of upgrades & new systems. Due to the highly technical nature of this post there will be also a requirement to undertake configuration, tuning, troubleshooting, recovery fault resolution & in-depth technical fault diagnosis & problem solving.
As the IM&T Senior Technical Support Engineer you will work in a team of engineers responsible for the Trusts business critical server & storage area network (SAN) infrastructure including Cloud technologies for UHNM.
This is a hands-on role & the ideal candidate will have excellent technical infrastructure skills, strong leadership & management experience. They will be used to working in a fast moving environment & be passionate about delivering top class support & project services.
The post holder will be part of a team responsible for providing a responsive technical service, undertaking the design, development and management of system and the installation of upgrades and new systems. Due to the highly technical nature of this post there will be also a requirement to undertake configuration, tuning, troubleshooting, recovery fault resolution and in-depth technical fault diagnosis and problem solving.
The post holder will be responsible for the Trusts business critical server and storage area network (SAN) infrastructure for the University Hospital of North Staffordshire. Using their extensive knowledge of IT systems to deliver a third line of support for all Trust ICT Services and to cascade high level specialist technical knowledge and advice to a wide range of people at all levels within the Trust in the form of training, documentation and Trust wide procedures.
University Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. We serve around three million people and we’re highly regarded for our facilities, teaching and research.
The Trust has around 1,450 inpatient beds across two sites in Stoke-on-Trent and Stafford. Our 11,000 strong workforce provide emergency treatment, planned operations and medical care from Royal Stoke University Hospital and County Hospital in Stafford.
We are the specialist centre for major trauma for the North Midlands and North Wales. We have put together a wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their potential. Our goal is to be a world-class centre of achievement, where patients receive the highest standards of care and the best people come to learn, work and research.
Investing in the health and wellbeing of our staff is really important to us. We offer a range of options for our staff to help maintain a good work-life balance including full time, part time hours and bank hours. We are also committed to offering flexible working wherever we can and where relevant to the role and the service, agile working. You can select your preferences upon application.
For more information on working for the Trust, please see the attached Job Description and Person Specification.
For more details on the post, please see contact information details

Please refer the Job description for details