Senior Technical Support Engineering

at  Geotab

WHO YOU ARE:

We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Senior Support Engineer for our Embedded Engineering Support team who will provide stellar escalated engineering support and customer service to our network of Geotab Partners & internal stakeholders. If you love technology, and are keen to join an industry leader — we would love to hear from you!

WHAT YOU’LL DO:

Your key area of responsibility will be to support both the software application and the Geotab GO devices, IOX and other hardware. Geotab receives detailed data and metrics for hundreds of thousands of vehicles every second, which is processed and interpreted to create actionable information for our customers. You will understand the business impact of incoming tickets and will troubleshoot effectively to resolve technical issues. You will also collaborate with Geotab engineering teams to resolve vehicle data bugs and firmware issues. To be successful in this role you will be a self-starter with strong written and verbal communication skills, and have the ability to quickly understand complex, technical concepts.

WHAT YOU’LL BRING TO THIS ROLE:

• 3+ years experience in a Support Engineering role
• Post-Secondary Degree/Diploma specialization in Mechanical, Mechatronics, Electrical, Computer, Systems Design, Automotive or a related field
• Experience working within a technical or engineering organization/knowledge of the high-technology industry is an asset
• Strong aptitude for understanding and breaking down complex technical problems
• High level of experience with various vehicle systems
• High level of experience with automotive diagnostic standards (e.g. SAE J1939, SAEJ1979, KWP/2000, UDS 14229, ISO 27145 WWH-OBD)
• High level of experience with physical layers (e.g. CAN bus, K-Line/ISO9141, VPW/PWM, Single Wire CAN etc.)
• Proficient in SQL or Google Big Query equivalent, Python
• Strong verbal and written communication skills
• Able to work well under pressure and respond to fast changing priorities and deadlines
• Highly organized and able to manage multiple tasks and projects simultaneously
• A strong team-player with the ability to engage with all levels of the organization
• Strong analytical skills with the ability to problem solve to well-judged decisions