Senior Technical Support Specialist

at  PTC INC

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.
Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

YOU’VE FOUND IT!

Do you want to change the way we create our new interconnected world?
Are you passionate to drive the future of innovation?
If you’re curious, collaborative, and motivated, then PTC is looking for you!

YOUR SKILLS AND KNOWLEDGE:

• You have strong verbal and written communication skills in English.
• You have objective, concise and customer facing communication skills.
• You have a desire to learn new soft and technology skills and to coach, mentor and train colleagues across the company.
• You have exceptional diagnostic ability, and you are skilled in using industry standard tools and techniques monitoring, tuning and/or changing complex applications to optimize the product to perform to customer expectations.
• You have experience working with hardware sensors, devices, machines, or industrial PLC’s and their respective network communication protocols.
• You have experience with aspects of enterprise application suites (networks, database configuration, server configuration, Web Server optimization, load balancing hardware, device configuration and communication, Web application security).
• You have an understanding of machine communication protocols and web services development including use of a REST API.

OTHER SKILLS THAT ARE BENEFICIAL FOR THIS POSITION:

• You have knowledge of Oracle, MSSQL, PostgreSQL RDBMS, or ANSI SQL; non-SQL DBs like InfluxDB, Cassandra
• You have a knowledge of storage networking/cloud computing.
• You have programming experience in at least one language: Java, JavaScript and/or other Web-related development technologies (HTML5, CSS, PHP, etc).
• You have experience in Microsoft Windows operating systems.
• You have additional language skills in German, French, Romanian, or other European languages.
• You have experience providing support or customer service through a community or another social-based channels.
• You have experience working with technically diverse teams.
  Life at PTC is about more than working with today’s most cutting-edge technologies to transform the physical world. It’s about showing up as you are and working alongside some of today’s most talented industry leaders to transform the world around you.
  If you share our passion for problem-solving through innovation, you’ll likely become just as passionate about the PTC experience as we are. Are you ready to explore your next career move with us

Please refer the Job description for details