Senior Technical Writer

at  ChannelEngine

At ChannelEngine, our clients rely on clear, accurate, and practical guides to fully leverage our platform’s capabilities, ensuring seamless integration and maximisation of their online sales channels. This is where our team of talented technical writers comes in! They provide well-structured and easy-to-understand documentation, which is critical in helping customers optimise their e-commerce strategies. And right now, we’re looking for an additional Technical Writer to join the team! If you have a passion for technology and a knack for simplifying complex concepts, we want to hear from you

As one of our Technical Writers, you’ll play an important role in how our customers, partners, and colleagues understand and use ChannelEngine’s many components. Collaboration is key as you’ll work closely with the Support, Product, and Tech Teams to gain a deep understanding of the platform and its documentation requirements ️ You’ll translate complex, technical information into clear, concise content that will be used for help articles, marketplace guides, and micro-copy for the ChannelEngine interface. You’ll also be able to flex your creativity and storytelling skills while crafting learning content and tutorials for our academy.
Alongside high-quality documentation that’s tailored to the needs and level of understanding of the relevant internal and external audiences, you’ll be tasked with creating visuals such as infographics and diagrams to compliment your writing Expanding our knowledge base and helping to maintain our information architecture will be another key focus area as we aim to continuously improve the way we do things. You’ll also be providing guidance and mentorship to less experienced colleagues.