Senior Technician Production Support

at  Olisipo

Referência
13222_ Senior Technician Production Support_Lisboa
Descrição
Application Support

Perfil

• Application support experience;
• Proficiency in SQL Server/Oracle and Sybase;
• Experience with ServiceNow or similar ticketing tools;
• Familiarity with GENEOS or other monitoring tools;
• Understanding of Linux/Unix and Windows Server environments. Responsibilities: Provide functional support for collateral applications;
• Execute requests from business, development, and other support teams;
• Prioritize, track, and resolve incidents/requests using ServiceNow application;
• Analyze change requirements, test changes, and coordinate releases;
• Maintain the team’s knowledge base;
• Monitor batch processing and troubleshoot issues;
• Perform site handover/follow the sun procedures;
• Conduct user training and setup alerting based incidents.

Oferecemos

• Personal accompaniment focused on Career Management;
• Continuous and personalized Training and Certification through our own Learning Center;
• Solidity;
• Trust and Growth;
• Competitive salary package with benefits.

Please refer the Job description for details