Senior Telecoms Analyst

at  Ofcom

Closing Date:
11/07/2024
Group:
Strategy and Research Group
Management Level:
Senior Associate
Job Type:
Permanent
Job Description:
Please note this role will close at 00.01 on 11th July so we advise making your application by midnight on the 10th July.
About the Team
Ofcom’s Research and Intelligence Team is responsible for providing analysis of the UK communications market to provide an evidence base for Ofcom’s policy and regulatory work. Our work includes leading the delivery of several high-profile Ofcom publications.
Purpose of the Role
We are seeking a Senior Associate-level Telecoms Analyst to work in the Telecoms & Post team within Research & Intelligence. This role is in the Market Intelligence part of the Telecoms & Post team (which also includes colleagues focused on consumer research) where the key purpose is to ensure that Ofcom maintains and builds its evidence base on the UK’s fixed and mobile telecoms industry.
The job is full-time and based at either Ofcom’s Manchester, London or Edinburgh office (the successful applicant’s choice). We recognise that not everyone has the same needs, and we strive to offer flexible working arrangements to help manage work and personal commitments. We have family-friendly policies that actively seek to support our colleagues and enable our teams to work in the most effective way.

Your key responsibilities

• Overseeing the production of Ofcom published reports, such as our Pricing Trends for Communications Services and Comparing Customer Service reports, including project/programme management, data collection, data analysis and report drafting.
• Managing the collection and quality assurance of programmatic data from UK telecoms providers and its analysis and publication in Telecoms Data Updates and other Ofcom reports.
• Ensuring the data we receive from communications providers and third-party suppliers is accurate and robust.
• Undertaking a critical review of this data, working with internal and external stakeholders to ensure that they accurately reflect the market landscape.
• Presenting analysis in a concise, clear, and easily accessible way using graphs, charts, well written text and presentations.
• Keeping across market developments in the UK’s fixed and mobile telecoms sectors and using Ofcom and third-party data to deliver insight that informs Ofcom’s policy programme.
• Working with policy colleagues on policy projects to provide data and insight to inform policy decisions.
• Working with market research colleagues to ensure that our industry data and consumer research data is aligned and provides a comprehensive, coherent and easily accessible evidence base that underpins Ofcom’s telecoms policy work.
• Engaging with a wide range of Ofcom teams, projects and reports to develop, deliver and leverage Ofcom’s telecoms market intelligence.

The skills, knowledge and experience you will need for success

• In-depth knowledge of the communications market, including an understanding of market dynamics and technological developments, growth drivers, key players and the role of regulation in the sector.
• Interest in, and evidence of, expertise in telecoms industry research and analysis.
• Executing Plans: Excellent project management skills, with ability to manage and prioritise a range of projects, workstreams, and analyses.
• Forming Relationships: Strong stakeholder management, report drafting and copy-editing skills.
• Generating Insights: Highly numerate, with an eye for detail and the patience and commitment to ensure work is accurate.
• Articulating Ideas: Excellent communication skills with the ability to explain complex results and issues clearly in writing and orally Experience of writing and editing impactful written reports for publication and/or for senior management.
• Advanced skills in Microsoft Excel and proficiency in PowerPoint to manage large and complex data sets, analyse results and present data in clear, concise and creative ways.

Diversity and inclusion
Ofcom is a forward-thinking, inclusive employer and recognises the value of diversity to truly “make communications work for everyone”. Our vision is to ensure people are part of an environment when they can truly strive and be themselves, therefore we aim to recruit from the widest pool of candidates possible – irrespective of social background, ethnicity, sexual orientation, gender or disability. We are an organisation that strives to be truly representative of the whole of the UK and our aim is to be an employer of choice for everyone.
We champion flexible working and so wherever possible we support flexible working patterns including job shares.
As a Disability Confident employer, we guarantee to interview disabled applicants who meets the minimum selection criteria of the role as outlined in the job specification, if applicants would like to be considered under this scheme. We pride ourselves on ensuring all candidates are treated fairly throughout the application and selection process including making our process as accessible as possible. You can find more information on the scheme here. https://www.ofcom.org.uk/about-ofcom/jobs/disability-confident-scheme
Should you require any adjustments to be made, please do contact us directly at ofcomresourcing@omnirms.com.
Ofcom has a clear mission: to make communications work for everyone. To be able to deliver on this, we want our organisation to reflect the diversity of background, experience, upbringing and thought that exists across the UK. We aim to recruit from the widest pool of candidates possible – no matter your social background, ethnicity, sexual orientation, gender or disability.
Where positions are listed as full-time, we remain open to reduced hours, part-time arrangements, job shares, and other flexible working options. From day one, we champion flexible work arrangements to accommodate individual needs.
We also warmly welcome applicants who are returning to the workforce after a break – for whatever reason. If you have taken time away and are ready to rejoin, we look forward to reviewing your application.
Our recruitment processes prioritise accessibility and inclusivity. If you need information in an alternative format or have specific preferences, please contact our recruitment team at
resourcing@ofcom.org.uk
or call 0330 912 1378.
As a Disability Confident employer, we offer interviews to disabled applicants who meet essential criteria for advertised roles. Learn more about this scheme here.
https://www.ofcom.org.uk/about-ofcom/jobs/disability-confident-scheme

• Overseeing the production of Ofcom published reports, such as our Pricing Trends for Communications Services and Comparing Customer Service reports, including project/programme management, data collection, data analysis and report drafting.
• Managing the collection and quality assurance of programmatic data from UK telecoms providers and its analysis and publication in Telecoms Data Updates and other Ofcom reports.
• Ensuring the data we receive from communications providers and third-party suppliers is accurate and robust.
• Undertaking a critical review of this data, working with internal and external stakeholders to ensure that they accurately reflect the market landscape.
• Presenting analysis in a concise, clear, and easily accessible way using graphs, charts, well written text and presentations.
• Keeping across market developments in the UK’s fixed and mobile telecoms sectors and using Ofcom and third-party data to deliver insight that informs Ofcom’s policy programme.
• Working with policy colleagues on policy projects to provide data and insight to inform policy decisions.
• Working with market research colleagues to ensure that our industry data and consumer research data is aligned and provides a comprehensive, coherent and easily accessible evidence base that underpins Ofcom’s telecoms policy work.
• Engaging with a wide range of Ofcom teams, projects and reports to develop, deliver and leverage Ofcom’s telecoms market intelligence