Senior Travel Consultant
at The Emirates Group
Abu Dhabi, أبو ظبي, United Arab Emirates -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 22 Jul, 2024 | Not Specified | 29 Apr, 2024 | 2 year(s) or above | Arabic,Iata,Customer Service Skills,Holiday Packages | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
Job Purpose: Job Purpose
To directly interact with clients and potential clients (whether Retail, Government, Leisure or Corporate) to provide superior customer service and maintain a consistently high quality of travel services to ensure maximum enquiries are converted into sales of Airline tickets and travel related products.
Job Outline
- Provide the highest standard of customer service to all clients using any system made available by the company to ensure error-free itineraries and travel arrangements that maximize customer satisfaction as well as revenues for Dnata Abu Dhabi.
- To sell Dnata Abu Dhabi products to clients at every opportunity, ensuring maximum sales of auxiliary products to increase revenues.
- Make travel related arrangements (reservations, issuing tickets) for clients while ensuring that all relevant airline rules have been complied with and that the product delivered is commensurate with clients expectations.
- Inform customers about any mandatory requirements covering their journey such as passport, visa, health requirements as well as other details such as check-in place and time.
- Handle refunds, complicated re-issues, MCOs/LPO/FPOs, PTAs, re-calculation of fares based on any change in itinerary and make necessary collections as required.
- Read, assimilate and implement all changes to DFO, Airline Fares, schedules and other relevant procedures, filing if necessary relevant information/material for reference, to deliver a peerless service to clients.
- Make regular phone calls to clients to update them on new products and services while constantly working on improving working relationships.
- Ensure all Revenue Documents issued are correctly reported on a daily basis, in the Back Office System to ensure accurate invoicing by Sales and Revenue Accounts Department or the Lodged Card Operator, as the case may be.
- Replace Supervisor in his / her absence.
- Any additional responsibilities assigned by management from time to time.
QUALIFICATIONS & EXPERIENCE: QUALIFICATIONS / EXPERIENCE
- ‘Advanced’ level education or equivalent with a minimum of 2 years front-line travel experience.
- Standard fares and ticketing certificate from IATA or equivalent.
- Knowledge of Front Office systems / Airline reservations systems.
- Knowledge of world geography and major carrier networks to facilitate quick itinerary planning.
- Previous experience in designing holiday packages.
- A good command of written and spoken English is essential.
- Interpersonal ability, telephone and customer service skills.Proficient in MS Office applications i.e. word and excel
PREFERRED ADDITIONAL QUALIFICATIONS
- The ability to communicate in Arabic (both written and verbal) would be an advantage.
Responsibilities:
Please refer the Job description for details
REQUIREMENT SUMMARY
Min:2.0Max:7.0 year(s)
Marketing/Advertising/Sales
Sales / BD
Sales
Trade Certificate
Standard fares and ticketing certificate from iata or equivalent.
Proficient
1
Abu Dhabi, United Arab Emirates