Senior UAT Engineer -Workflow & Systems - Service Cloud

at  London Stock Exchange Group

JOB DESCRIPTION SUMMARY

Senior UAT Engineer - will be part of the Workflow & Systems team. The key focus is to define and manage E2E UAT (User Acceptance Testing). You are responsible for building the User Acceptance Testing with detailed test scenarios and cases, execution, analysis and reporting through strong coordination with business & technology for various large scale transformation projects and systems across Data & Analytics division of LSEG. You would be working closely with project team, business, and technology to understand and execute as per the agreed scope, timelines, business outcome and success criteria.

TOOLS AND CAPABILITIES:

• Working knowledge of Service Cloud / Salesforce- Mandatory
• Good understanding of process and procedure within Customer Operations space Query/support mgmt
• Good knowledge on Experience cloud and Routing logics.
• Customer relationship management (CRM) - Mandatory
• Reporting capability in Jira - Mandatory

DESIRED SKILLS:

• 3-5 Years’ experience in UAT testing
• Coordinate test case creation, test execution and test resources
• Skilled at testing process and methodologies.
• Strong analytical, good communication skills and the ability to work independently with minimal supervision and perform well as part of a team.
• Familiarity with testing Business Rules to create positive and negative test cases.
• Experience of using and managing, reporting test progress tools like JIRA, TestRail, and Zephyr.
• Expert in defect creation and defect management
• Experience partnering with multiple resources on projects.
• Experience with Salesforce and databases is a MUST.
• Working knowledge on some of the tools and process like Sales, Order management, Legal strategy group
• Strong knowledge of customer support processes in LSEG
• Keep abreast of business needs and stay current with technology trends.
• ISTQB certification is a plus
  LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
  Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership , Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
  Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
  LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
  We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
  Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.
  If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
  Job ID R0086294

• Strong understanding of software development life cycle and testing methodologies.
• Familiarity with testing web applications, user interfaces, and cross-browser compatibility.
• Supports delivery of key enhancements in customer support - Salesforce Service cloud
• Work with individual project teams and test leads to develop the UAT approach and provide support in the setup of UAT.
• Analysing business requirements/cases and developing/managing the positive/negative test scenarios.
• Prepare test scenarios based on UAT requirements and get them reviewed by the business to ensure adequate test coverage.
• Develop the test scenarios into test cases and load the test scripts into the test tool Zephyr for execution.
• Proficiency in using bug tracking tools to report and track defects.
• Assist in creating and maintaining test data sets to support various testing scenarios.
• Communicate with business testers on UAT readiness.
• Orient test participants on the UAT execution, problem reporting and resolution processes.
• Manages central repository of UAT documents, scripts, and materials.
• Identify and fully document all bugs discovered during test execution and communicate details of bugs to developers for remediation.
• Coordinate resolution and retest of defects.
• Creation of the risk table and responsibility for test-specific risk management
• Document and track defects using bug tracking tools, providing detailed information for developers.
• Participate in agile ceremonies like daily stand-ups, sprint planning, and retrospective meetings.
• Communicate effectively with team members and stakeholders regarding testing progress and results.
• Continuously update and improve testing documentation and knowledge base.
• Provide feedback and suggestions for product improvement based on testing observations.