Senior User Researcher

at  Bupa Global

Senior User Researcher
Job Description:

KEY SKILLS / QUALIFICATIONS NEEDED FOR THIS ROLE:

• You understand and can help teams apply a range of methods to analyse research data and synthesise findings. You know how to engage sceptical colleagues in analysis and synthesis. You can advise on choice and application of techniques, and can critique colleagues’ findings to assure best practice.
• You can help teams understand the diversity of users of government services. You know how to include all kinds of users in appropriate research activities. You can advocate for inclusive practices and help teams design and deliver accessible services that work for all users.
• You have experience of, and can help teams adopt, a wide range of user research methods. You can plan user research for services with challenging user needs and complex user journeys. You can advise colleagues on the choice and application of research methods to assure best practice.
• You understand the social and technological context for government services. You can align user research activities to help your team understand changing user behaviour. You can help colleagues understand how digital technology is changing user behaviour, and the challenges and opportunities for healthcare, insurance and Bupa.
• You understand what problem the team is trying to solve. You can align user research activities to inform decision making and action.
• You know about the technologies used to build and operate digital services. You can collaborate closely with colleagues in different digital disciplines.
• You understand and have experience of a range of user-centred practices. You can help inexperienced teams adopt user-centred practices and embed them into their agile workflow. You can advocate for user research and engage sceptical colleagues and stakeholders.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Bupa health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discount