Senior User Researcher

at  Department for Business and Trade Digital Data and Technology

ABOUT US

The Department for Business and Trade (DBT) is the department for economic growth. The Digital, Data and Technology (DDaT) directorate develops and operates tools and services to support businesses to invest, grow and export, creating jobs and opportunities across the country.

SKILLS AND EXPERIENCE

It is essential that you have:

• Research methods and research design. You can plan, design, and conduct complex user research using a range of methods and applying them correctly.
• Analysis and synthesis. You can understand and synthesise outputs from research activities, involving teams and stakeholders, and presenting clear and actionable findings.
• Research leadership. You can work with teams and stakeholders, helping them adopt user-centred practices and iterative workflows that are informed by user research insights.

TECHNICAL SKILLS

• Analysis and synthesis
• Researching skills
• Inclusive research
• Research management, leadership, and assurance
• User-centred and Agile practices
• Stakeholder relationship management

Behaviours

• Making Effective Decisions
• Communicating and Influencing
• Changing and Improving

You will also be asked to deliver a presentation and will be informed on the topic following the sift.

MORE ABOUT US

This role can only be worked from within the UK, not overseas. If you are based in London, you will receive London weighting. DBT employees work in a hybrid pattern, spending 2-3 days a week (pro rata) in the office on average. Travel to your primary office location will not be paid for by DBT, but costs for travel to an office which is not your main location will be covered.
You can find out more about our office locations, how we calculate salaries, our diversity statement and reasonable adjustments, the Recruitment Principles, the Civil Service code and our complaints procedure on our website.
Find out more about life at DBT, our benefits and meet the team by watching our video or reading our blog!

ABOUT THE ROLE

We are recruiting 5 Senior User Researchers to join us at the Department of Business and Trade (DBT). User researchers at the Department for Business and Trade plan, design and carry out research activities with users that help teams develop a deep understanding of the people that use government services, citizens, businesses, and government. User research informs policy, proposition, service, content, and interaction design so that services work well for users and achieve policy intent. As a Senior User Researcher, reporting to a Lead User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities in larger teams and on complex government services.

MAIN RESPONSIBILITIES

As a User researcher at the Department for Business and Trade, you will:

• Conduct user research in complex subject areas and supervise and develop other user researchers to ensure research practice is high quality, ethical, and safe.
• Build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods.
• Effectively communicate user research findings to the team and the wider organisation, to influence delivery.
• Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.
• Take a dynamic role in the DBT user research community, helping develop and improve our practice across the department.
• Help teams build services that apply the government Service Standard, supporting teams to prepare for service assessments in line with Central Digital and Data Office (CDDO) guidelines for building a good service.
• Identify metrics and other data that’s available to support user research and use this data to enhance your team’s understanding of user needs.