Senior Utility Specialist - Operations

at  Commerce Bank

ABOUT WORKING AT COMMERCE

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us.
Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you.
Creating an award-winning culture doesn’t come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk.

KNOWLEDGE, SKILLS & ABILITIES REQUIRED

• Very strong analytical and problem-solving skills
• Ability to resolve complex problems and make decisions
• Ability to navigate many different Financial Institution websites to gather/collect data to post to client accounts
• Ability to think strategically with a growth mindset and look for ways to streamline processes for efficiency
• Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities
• Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
• Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
• Intermediate level proficiency with Microsoft Word, Excel, and Outlook

EDUCATION & EXPERIENCE

• Associates Degree or equivalent combination of education and experience required
• 4+ years trust or financial services experience related to securities, reconciliation and accounting preferred
• Knowledge of retail operations preferred
• Informal leadership experience preferred
  *For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Senior Utility Specialist - Operations job and contemplates a wide range of factors that are considered in making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $22.60 to $26.70 hour. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more.
  Location: 922 WALNUT, Kansas City, Missouri 64106
  Time Type:
  Full tim

• Assist front line supervisor in monthly, quarterly, and annual reporting responsibilities
• Responsible for the coordination of reconciliation clearance process, problem resolution, project participation, productivity tracking, and providing procedure and process modification suggestions that will lead to process efficiencies and cost reduction
• Assist front line managers in monthly, quarterly, and annual reporting responsibilities to provide assistance or head project related tasks as assigned
• Train and develop associates in areas of efficiency and process improvement
• Provide processing backups during periods of high volume and staff absences for various functions within the Income area
• Complete tasks independently using a wide variety of systems and procedures
• Perform other duties as assigned