Senior UX Designer Lead

at  DHL

EXPERIENCE. SIMPLY DELIVERED.

At IT Services, we are passionate about design. No matter your level of your current proficiency, you can always grow within our diverse environment.

GROW TOGETHER

• Work with project managers and stakeholders to identify and understand business requests, requirements, and deliverables.
• Construct a user experience strategy that addresses the project’s business objectives, key performance indicators, and the target audience(s).
• Develop a full spectrum of innovate design solutions that can both satisfy the business goals of the stakeholder and addresses the needs of the target user.
• Map out user flows, diagrams and models to facilitate discussions around complex topics.
• Strong interpersonal and communication skills to build and maintain long-term relationships with clients, stakeholders, and key decisionmakers.
• Experience in understanding client needs, expectations, and pain points, and proactively addressing them to enhance customer satisfaction.
• Proactive approach to identifying and pursuing new business opportunities
• Skill in collaborating with the cross-functional teams to develop compelling value propositions and pitch strategies that resonate with the product vision
• Proficiency in storytelling techniques to communicate the value proposition of products or services effectively and inspire buy-ins from client and other stakeholders
• Elaborating persuasive narratives that highlight the benefits, outcomes, and ROI of proposed initiatives or solutions.
• Ability to tailor storytelling approaches to different audiences and stakeholders, leveraging data, anecdotes, and visual aids to support key messages and drive alignment.READY TO EMBARK ON THE JOURNEY? HERE’S WHAT WE ARE LOOKING FOR:
• 6-8 years of professional experience as a user experience lead, interaction designer, information architect, or similar role.
• An exceptional eye for pixel-perfect detail. Ability to produce high-fidelity (pixel-perfect) wireframes & design comps, rapidly with a propensity towards simplification.
• A passion for improving and promulgating design processes.
• Must be process driven, possess strong interaction design skills, careful attention to detail and have a solid understanding of user centered design principles.
• Mobile design and Design system experience preferable.
• Strong up-to-date body of work and online portfolio (this is a must-have). Portfolio/work samples must demonstrate experience creating great user-centered design solutions, wireframes and prototypes, always keeping the principles of Accessibility in mind.
• Ability to turn around rigorous wireframes and mockups in an iterative, agile environment
• Proven interpersonal skills, client relation skills and ability to work in a team environment
• Fluency in Figma, Adobe Photoshop and Illustrator. A propensity to increase efficiency using Gen AI.
• A positive attitude to jump in and learn.
• Bachelor’s degree preferred, with multidisciplinary backgrounds such as psychology, computer science, information sciences, human/computer interface design or commerce/business.

AN ARRAY OF BENEFITS FOR YOU:

• An extra week of holiday (25 days/year) and 6 Self-sickness days/year
• On-going professional & technical training and certifications
• Flexible working hours with home office possibilities
• Edenred Cafeteria program including fully covered lunch vouchers
  Great Team
  Hi, my name is Mansi and I’m a team manager. I started my career at DHL IT Services back in 2018, when I took a role as UX Consultant in this team. From there, I moved fast through the company ladder and after being a UX lead for a couple of years, I now manage the team spread across Prague and Malaysia. Together with the strong support of a multinational & diverse team, we are working on our common ambition – good design. Looking forward to having you onboard

Please refer the Job description for details