Senior UX Researcher

at  BOARD International

At Board International, we empower enterprises to plan smarter, drive outcomes, and lead transformation through our single Intelligent Planning Platform. With a legacy of trust spanning 30 years and a commitment to enterprise planning agility, we have designed our product with the utmost care and dedication of our people.
We believe every colleague brings unique value, collaborating openly to deliver results, celebrate shared successes, and thrive on innovation with a growth mindset.
If you’re a forward-thinker seeking a dynamic and collaborative environment for your next career step, Board is the ideal place for you!
We are currently looking for a Senior UX Researcher to join our talented UX Design team and work closely with our Product Management and Engineering teams. As a Senior UX Researcher, you will play a crucial role in understanding our users’ needs, behaviours, and motivations, translating these insights into actionable recommendations to drive the design & development of intuitive, user-centred software solutions.

Key Responsibilities:

• Conduct User Research: Plan, design, and execute studies using interviews, surveys, usability testing, and analytics analysis to gather insights on user behaviours, needs, and pain points.
• Define User Personas: Develop detailed personas based on research to effectively communicate user needs and goals to the development team and stakeholders.
• Collaborate with Product Management: Partner with the Product Management team to identify research goals, define questions, and prioritise efforts based on the product roadmap and business objectives.
• User Journey Mapping: Map user journeys and identify opportunities to enhance the user experience across different touchpoints, advocating for user-centered design throughout the development process.
• Analyse and Present Findings: Extract key insights from research data and communicate findings to cross-functional teams through visually compelling reports, presentations, and interactive prototypes.
• Competitive Analysis: Stay updated on industry trends and conduct competitive analysis to understand the landscape and identify opportunities for innovation.
• Usability Testing: Plan and execute usability testing sessions to validate design concepts and gather feedback for iterative improvements. Collaborate with the design team to create prototypes and facilitate user testing.
• Continuous Improvement: Contribute to improving UX research methodologies, processes, and tools within the organisation, staying up-to-date with the latest techniques and trends.
• Colleague Success: Supports mid- and junior-level researchers and designers in delivery, as well as coaches and mentors in best practice. Drives and supports velocity.

What We Look For:

• Educational background in Human-Computer Interaction, Psychology, Cognitive Science, or a related field.
• Proven experience as a UX Researcher or similar role, preferably in the B2B SaaS software industry.
• Expertise in designing and conducting various research methods, including interviews, surveys, usability testing, and analytics examination.
• Strong analytical and problem-solving skills with the ability to translate research findings into actionable design recommendations.
• Excellent communication and presentation skills.
• Proficiency with UX design tools, prototyping software, and analytics platforms.
• Familiarity with Agile development methodologies and ability to work collaboratively in cross-functional teams.

• Conduct User Research: Plan, design, and execute studies using interviews, surveys, usability testing, and analytics analysis to gather insights on user behaviours, needs, and pain points.
• Define User Personas: Develop detailed personas based on research to effectively communicate user needs and goals to the development team and stakeholders.
• Collaborate with Product Management: Partner with the Product Management team to identify research goals, define questions, and prioritise efforts based on the product roadmap and business objectives.
• User Journey Mapping: Map user journeys and identify opportunities to enhance the user experience across different touchpoints, advocating for user-centered design throughout the development process.
• Analyse and Present Findings: Extract key insights from research data and communicate findings to cross-functional teams through visually compelling reports, presentations, and interactive prototypes.
• Competitive Analysis: Stay updated on industry trends and conduct competitive analysis to understand the landscape and identify opportunities for innovation.
• Usability Testing: Plan and execute usability testing sessions to validate design concepts and gather feedback for iterative improvements. Collaborate with the design team to create prototypes and facilitate user testing.
• Continuous Improvement: Contribute to improving UX research methodologies, processes, and tools within the organisation, staying up-to-date with the latest techniques and trends.
• Colleague Success: Supports mid- and junior-level researchers and designers in delivery, as well as coaches and mentors in best practice. Drives and supports velocity