WE’RE A LEADING ONLINE REVIEWS PLATFORM, FREE AND OPEN TO ALL. OUR MISSION IS TO BE A UNIVERSAL SYMBOL OF TRUST. WE ARE WELL ON OUR WAY — BUT THERE’S STILL AN EXCITING JOURNEY AHEAD OF US. DO YOU WANT TO JOIN US AT THE HEART OF TRUST?

At Trustpilot, we communicate with millions of consumers and businesses across the world each day. Our commitment to our users is reflected in our aim to craft UX copy that is clear, engaging and to the point, in order to guide them through our product.
To assist us on our way, we’re looking for a Senior UX Writer to join our UX team.
As a Senior UX Writer, you’ll spearhead content design for our business product. You’ll enable businesses both big and small to learn from feedback, grow their brand, showcase their reputation, and utilize Trustpilot to the fullest.
As an integral part of the team, you’ll collaborate closely with a fellow Senior UX Writer, as well as Product Designers and Researchers. Your colleagues know what you do and value your expertise. You’ll provide your expert input to co-create innovative, data-driven, and informed experiences–all the while ensuring the Trustpilot voice is embedded in everything from titles to tooltips. You’ll also work with other stakeholders in Product, Engineering, Legal, and Brand, to ensure UX copy balances user needs with other business goals.

STILL NOT SURE?

We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We’re keen to hear about your experiences as well as how you can help to create a fantastic culture for our amazing Trusties. So, don’t worry if you’re looking at this job description and feel like you don’t meet all the requirements, we’d still really like to hear from you!

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• Plan, write, and refine American English content for user flows across Trustpilot’s business products
• Collaborate with a fellow Senior UX Writer and product teams to shape experiences, by creating useful content that assists users complete their tasks
• Work with Product Designers and Researchers to investigate problems. Invoke a sense of others’ experiences and use data to inform content choices and solve them
• Use, uphold, and develop tone and voice content standards and design system. Understand how to use them and assist others in referencing them
• Be a strong voice for UX writing throughout the product development process, ensuring the copy is considered from start to finish
• Promote the UX writing perspective to showcase its value across Trustpilot (including discovery, workshops, deep dives, maintenance, etc.)
• Explore a range of options—from plain to playful—when drafting copy and articulate the trade-offs of each
• Collaborate with marketing to align on value propositions and cross-communications for features—and know the opportune moment to apply them