Senior Warehouse Manager

at  SAMSUNG SDS ASIA PACIFIC PTE LTD

QUALIFICATIONS:

• Experience in managing logistics operations using warehouse management systems (WMS), transportation management systems (TMS), integrating with customer ERPs, and API integrations with vendors.
• Advanced skills in document preparation (PPT & Excel) for regular meetings and presentations.
• Bachelor’s Degree in Business Administration, Logistics, Supply Chain, or equivalent experience required.
• Minimum 15 years of logistics experience.
• At least 5 years of warehouse management experience.
• Proven experience in KPI management, inventory slotting, inventory accuracy, consistency, and availability.
• Strong ability to work with Distribution Centers, Customer’s Supply Chain Teams, Carriers, 3PLs, and truckers to resolve any inbound/outbound shipment issues.
• Ability to expedite emergency requests.
• Proficiency in analyzing and reporting recommendations and results related to operations.Excellent verbal and written communication skills for effective stakeholder communication, with timely and accurate ad-hoc reports and analyses.

• Communicate, collaborate, and negotiate with the logistics department of our key client (a top global electronics manufacturer).
• Manage and oversee approximately 50 staff members, including regular and non-regular personnel (outsourcing, temporary staff, etc.).
• Ensure optimal working conditions, address employee concerns, provide clear work instructions, measure performance, and manage workforce efficiency.
• Take full responsibility for all resources involved in warehouse operations.
• Conduct logistics operations using our proprietary CELLO WMS/TMS systems, ensuring system-based warehouse management.
• Analyze performance metrics and train employees on departmental and company goals and procedures.
• Ensure employee safety and compliance with EHS and other local government regulations.
• Develop labor plans based on forecasted units and hours.
• Identify new opportunities for innovation and drive productivity within the department.
• Research, propose, and implement new processes and improvements in service and cost.
• Produce reports and statistics on a daily, weekly, and monthly basis for upper management and the customer.
• Lead the development and communication of Productivity Improvement Plans for each performance indicator or area identified for improvement.
• Oversee B2B logistics for the delivery of electronics (home appliances, mobile phones, accessories, etc.) for retail sales.Manage D2C e-commerce execution and service parts supply and return logistics.